Head of EA Operations

Responsibilities

• Lead Harvey's Executive Assistants as one coordinated team, including directly managing EAs supporting VPs.
• Own end-to-end hiring and match assistants with the executive(s) they support.
• Manage transitions and re-matches as the organization evolves.
• Set shared expectations, service levels, and ways of working for executive support.
• Partner with executives on assistants' performance and development.
• Drive leveling and compensation fairness across the EA team with leaders, Compensation, and People Business Partners.
• Manage global support coverage and ratios, balance team workload, and plan capacity for new executive hires and market expansion.
• Provide interim hands-on coverage when needed so executives are continuously supported.
• Partner with Onboarding, IT, and People Business Partner teams to coordinate smooth executive starts.

Requirements

• Experience managing a team of Executive Assistants or executive-support professionals, including hiring, development, and setting standards.
• Track record supporting C-level and senior leaders, with strong judgment and executive presence.
• Experience in a high-growth, fast-scaling company.
• Strong operational instincts, including building systems, playbooks, and support ratios.
• Excellent judgment handling sensitive and confidential information.
• Experience managing across multiple offices and time zones, ideally globally.
• Strong cross-functional leadership and executive communication skills.
• Experience influencing without direct authority across engineering, product, go-to-market, and G&A teams.
• Bias toward ownership, speed, and accountability.