Enterprise Solutions Engineer
The Solutions Engineer partners with sales and enterprise customers to architect integrations, demonstrate an AI voice platform, and develop scalable enablement, self-service, and productized solutions. The role requires strong Python and software architecture skills, customer empathy, and excellent communication.
About the job
Responsibilities
- Collaborate with Account Executives to strengthen the technical aspects of the sales process.
- Work directly with technical contacts at customers and prospects to provide tailored support and architect solutions.
- Create technical demonstrations that communicate the platform’s value.
- Develop technical enablement resources for the sales team.
- Build self-service tools and documentation to help customers implement solutions independently.
- Identify common integration patterns and partner with product teams to productize them.
Requirements
- Passion for AI, technology, and ElevenLabs products.
- Enjoyment of direct customer collaboration and tailored technical support.
- Ability to identify patterns that can be standardized and scaled.
- Strong empathy for customers, sales, and product teams.
- Strong technical background in architecting integrations with existing customer solutions.
- Experience working with customers, including through student clubs or side projects.
- Proficiency in Python and a deep understanding of software development, software architecture, and common integration patterns.
- Excellent communication skills and ability to adapt messaging to different audiences.
Compensation & Benefits
- Annual professional development stipend.
- Annual social travel stipend.
- Annual company offsite.
- Monthly co-working stipend for employees outside main hubs.
- Remote work for candidates based in Germany or the surrounding area.
Skills
Python, Software Architecture, Software Development, Integration Patterns, AI, Technical Demonstrations, Technical Documentation, Customer Solutions, API Integrations
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