Field Enablement Manager
The Field Enablement Manager will own the Docebo LMS, build onboarding curriculum for customer-facing teams, and design and maintain content, learning paths, and certification programs. This role requires strong content development and project management skills.
About the job
RESPONSIBILITIES
- Own all Docebo administration: global settings, user provisioning, group management, report configuration, integrations, and platform health, etc.
- Design and maintain the LMS content architecture across our three personas (internal, customer, partners): learning plans, certification tracks, course libraries, learner UX, etc.
- Build and maintain dashboards and reporting to track completion rates, certification attainment, and program effectiveness
- Develop scalable onboarding and continuous learning programs for CX roles including Professional Services, Customer Success, and Support
- Author courses, assessments, job aids, and certification programs
- Partner with subject matter experts across CX to translate complex product and process knowledge into engaging training content
- Refine and execute on governance processes for eLearning content lifecycle management: creation, review cadences, version control, and deprecation
- Collaborate with Benchling colleagues across the Knowledge & Digital Experience program to align LMS content strategy with Benchling's broader knowledge ecosystem
QUALIFICATIONS
- 3+ years of experience in learning & development, instructional design, or enablement within a B2B SaaS company
- 2+ years of hands-on LMS administration experience; Docebo strongly preferred
- BS or M.Sc. in Molecular Biology, Biochemistry, Genetics, or similar life science field
- Life science background or experience enabling teams serving scientific industries
- Strong content development skills; can author or direct the creation of clear, engaging enablement materials without always having deep domain expertise
- Demonstrated ability to design and build end-to-end curriculum, not just maintain content, including learning paths, assessments, and certifications
- Experience with eLearning authoring tools (e.g., Articulate Rise 360, or similar) and assessment tools (e.g. Skillable, Questionmark, or similar)
- Strong project management skills; can own a program from scoping through launch and iteration
- Experience building learning metrics and using data to improve program effectiveness
- Familiarity with KCS methodology or knowledge management best practices, a plus
HOW WE WORK
We offer a flexible hybrid work arrangement that prioritizes in-office collaboration. Employees are expected to be on-site 3 days per week (Monday, Tuesday, and Thursday).
Skills
Docebo, Articulate Rise 360, Skillable, Questionmark, Kcs Methodology, Project Management, Instructional Design, Learning & Development, SaaS
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