Technical Adoption Architect

Responsibilities

• Partner with Account teams and Adoption Strategists to drive customer adoption from pre-sales requirements gathering and proof-of-value through strategic roadmapping, phased implementation, and activation.
• Validate product and solution fit, customer risks, and success measures, translating findings into a practical path to value.
• Design and build customer contracting processes in Ironclad using configured workflows, templates, and integrations.
• Apply platform architecture and technical solution-design judgment, including recommendations on integrations, sequencing, maintainability, and extensibility.
• Own high-value customer use cases end to end, determining technical approaches and phased scope based on customer goals and requirements.
• Advise customers on AI-driven contracting transformation, including practical capabilities, risks, controls, and contracting workflows.
• Build trusted customer relationships, navigate complex problem-solving, manage expectations and escalations, and identify opportunities to scale platform use.
• Align Legal, Sales, Procurement, IT, executive sponsors, and other stakeholders while identifying adoption risks and supporting organizational change.
• Lead executive demos, workshops, and enablement sessions, communicating value, recommendations, and tradeoffs.
• Help customers own, maintain, and expand the platform over the long term.
• Represent customer insights to the Product team.
• Collaborate with Account Teams, Adoption Strategists, Enterprise Architects, Forward Deployed Engineering, Legal AI Specialists, Support, and Success teams.

Requirements

• 4+ years of professional services and/or consulting experience with software companies.
• Ability to learn new technologies and drive outcomes through technical solutions.
• Ability to connect technical decisions to customer value, adoption outcomes, and long-term platform ownership.
• Experience establishing customer relationships, holding customers accountable, and managing expectations and escalations.
• Ability to navigate complex enterprise organizational structures and align stakeholder groups.
• Strong consultative discovery skills, including uncovering goals, identifying buying criteria, and translating requirements into solution approaches and phased roadmaps.
• Ability to validate fit, identify constraints, define success measures, and make prescriptive recommendations in ambiguous situations.
• Comfort making decisions about scope, priorities, and sequencing when the services path is not predefined.
• Strong AI consulting instincts and practical AI fluency, including responsible application of AI in contracting workflows.
• Transformation mindset focused on adoption milestones and business outcomes.
• Ownership mentality for customer success and translating technical design into practical adoption steps.
• Strong written and verbal communication skills, including executive-ready recommendations, tradeoff communication, facilitation, and expectation setting.

Nice-to-Haves

• B2B SaaS experience.
• Experience with integrations.
• Legal or contracting background.
• Hands-on experience with contract lifecycle management (CLM) and legal operations processes.
• Experience diagnosing incorrect AI interactions and iterating on prompts, particularly for contracting scenarios.
• Experience adapting quickly in a growing organization.

Compensation and Benefits

• Base salary: $109,000–$136,000.
• Equity awards, including a new-hire grant and opportunities for additional awards.
• Health and wellness benefits.
• Career growth and development support.
• 100% health coverage for employees and 75% coverage for dependents, with buy-up plan options.
• Gender-neutral parental leave and compassionate leave.
• Family-forming support through Maven.
• Paid time off.