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Vector LegalVector LegalUnited States

Implementation Manager

Manages software application deployments for key customer accounts, providing end-user support, training, change management, and on-site presence. Drives operational engagement, triages issues, and builds stakeholder relationships with up to 50% travel.

110k – 130k/yr
RemoteSolutions Architecture

About the role

What You'll Do

  • Deliver excellence in Operational Engagement and day to day management on key facility accounts
  • Provide end user support, training, and change management on software app deployments
  • Provide an in person Vector presence for both go-lives and ongoing support as part of a comprehensive Customer Success strategy
  • Provide updates and status reports, both internally and customer facing regularly to ensure real time visibility and proper decision-making
  • Provide play by play updates from the field to the teams, identifying, escalating and triaging issues as they arise
  • Become Vector’s internal subject matter expert on the comprehensive operational needs of our customers

What We're Looking For

  • Experience / ability as a core customer facing member deploying SaaS / enterprise software on key accounts or initiatives
  • Demonstrated ability to run operational efforts and tactical meetings with minimal oversight
  • Comfortable with driving the process, raising flags or triaging when appropriate
  • Proven ability to onboard multiple waves of facility deployments and work with Deployment Strategists to define the roadmap for continuous waves of future deployments
  • Exceptional rapport building skills with stakeholders at all levels, gaining continuous positive customer feedback on interpersonal and industry skills
  • Able to travel up to 50% to customer locations
  • Drive for results and a 'whatever it takes' attitude
  • Ability to escalate issues using sound judgment and critical thinking abilities
  • Excellent written and verbal communication skills
  • Highly organized and detail oriented

Benefits

  • Employer-sponsored medical, dental, vision, 401K, life & disability insurance
  • Flexible paid time off and observed federal holidays
  • Stock options
  • Parental leave of absence
  • Competitive stipend
  • Flat org structure, offering startup growth and learning paths

Salary Range

$110,000 - $130,000 USD Your compensation may be based on several factors, including education, work experience, and region.

Skills

SaaSEnterprise SoftwareCustomer SuccessChange ManagementProject ManagementStakeholder ManagementDeploymentOnboardingTriagingStatus Reporting

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