Implementation Manager
Manages software application deployments for key customer accounts, providing end-user support, training, change management, and on-site presence. Drives operational engagement, triages issues, and builds stakeholder relationships with up to 50% travel.
About the job
What You'll Do
- Deliver excellence in Operational Engagement and day to day management on key facility accounts
- Provide end user support, training, and change management on software app deployments
- Provide an in person Vector presence for both go-lives and ongoing support as part of a comprehensive Customer Success strategy
- Provide updates and status reports, both internally and customer facing regularly to ensure real time visibility and proper decision-making
- Provide play by play updates from the field to the teams, identifying, escalating and triaging issues as they arise
- Become Vector’s internal subject matter expert on the comprehensive operational needs of our customers
What We're Looking For
- Experience / ability as a core customer facing member deploying SaaS / enterprise software on key accounts or initiatives
- Demonstrated ability to run operational efforts and tactical meetings with minimal oversight
- Comfortable with driving the process, raising flags or triaging when appropriate
- Proven ability to onboard multiple waves of facility deployments and work with Deployment Strategists to define the roadmap for continuous waves of future deployments
- Exceptional rapport building skills with stakeholders at all levels, gaining continuous positive customer feedback on interpersonal and industry skills
- Able to travel up to 50% to customer locations
- Drive for results and a 'whatever it takes' attitude
- Ability to escalate issues using sound judgment and critical thinking abilities
- Excellent written and verbal communication skills
- Highly organized and detail oriented
Benefits
- Employer-sponsored medical, dental, vision, 401K, life & disability insurance
- Flexible paid time off and observed federal holidays
- Stock options
- Parental leave of absence
- Competitive stipend
- Flat org structure, offering startup growth and learning paths
Salary Range
$110,000 - $130,000 USD Your compensation may be based on several factors, including education, work experience, and region.
Skills
SaaS, Enterprise Software, Customer Success, Change Management, Project Management, Stakeholder Management, Deployment, Onboarding, Triaging, Status Reporting
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