CX Knowledge Architect
Own CX knowledge strategy and systems globally. Design scalable information architecture, governance, and AI-optimized knowledge bases to improve support quality and efficiency.
Own editorial quality and narrative for OpenAI's safety transparency artifacts including system cards and the Deployment Safety Hub. Translate complex technical safety work into rigorous, accessible public materials while building AI-assisted workflows to scale the practice.
Own CX knowledge strategy and systems globally. Design scalable information architecture, governance, and AI-optimized knowledge bases to improve support quality and efficiency.
Own end-to-end documentation and developer content for a fast-growing web data extraction API. Write API references, SDK guides, tutorials, and cookbooks while working closely with engineering and growth teams.
Write and maintain developer documentation, API guides, and technical specs for AI agent platform. Collaborate with engineering and product teams to ensure accurate, user-friendly content.
Own educational programming including live cohorts, webinars, workshops and async content to help users learn Gumloop's AI automation platform. Requires 3-5 years in technical education or DevRel.