Solutions Engineer, Implementation & Delivery | Housing
Leads technical implementation for enterprise housing customers, owning presales discovery, platform configuration, integrations, and go-live. Partners with sales and success teams, requiring 3+ years in solutions/implementation engineering and strong API/SQL skills.
About the job
Key Responsibilities
- Own technical implementation end-to-end across enterprise accounts, from presales discovery through configuration, testing, and go-live
- Partner closely with Engagement Managers and Customer Success Managers to deliver a seamless, coordinated experience for complex, multi-stakeholder enterprise customers
- Drive technical discovery during pre-sales by mapping customer workflows, identifying configuration requirements, and translating them into actionable implementation plans
- Configure and activate EliseAI's platform to match the unique operational needs of each customer, applying deep product knowledge across housing verticals
- Build and present best practice recommendations tailored to each customer's operational model, advocating for configurations that drive adoption and outcomes
- Develop and maintain expertise across multiple verticals, becoming a trusted advisor who understands the nuances of different customer segments and use cases
- Serve as the internal voice of the customer, synthesizing implementation learnings into actionable feedback for Product and Engineering
- Contribute to scalable internal assets including playbooks, configuration templates, and onboarding frameworks that raise the bar for the broader team
- Proactively identify risks in customer deployments and take initiative to resolve them before they escalate
Requirements
- 3+ years of experience in solutions engineering, implementation engineering, technical account management, or a closely related presales/post-sales technical role
- Proven track record of owning technical implementation for enterprise-grade customers, ideally in a SaaS or AI/ML-driven product environment
- Strong technical foundation: comfortable with APIs, system integrations, data flows, and configuration-heavy platforms; SQL proficiency and familiarity with BI tools (e.g., Looker, Tableau) a plus
- Excellent communicator and relationship builder: able to translate technical complexity into clear, confident language for both technical and non-technical stakeholders
- Strategically minded with strong customer instincts: you don't just implement; you advise, consult, and advocate for what will actually work
- Highly cross-functional: experienced working across Sales, CS, Product, and Engineering with a collaborative, no-ego approach
- Vertically curious: eager to develop deep expertise across multiple customer segments and become a go-to resource for product knowledge
- Organized and accountable: capable of managing multiple high-stakes implementations simultaneously without dropping the ball
- Customer-first mentality: you measure your success by your customers' outcomes
- Willingness to work on-site at our office 4–5 days per week
Compensation
- Salary range: $135,000 – $185,000
- Launch-based SPIFF program for additional earnings tied to customer go-lives
- Competitive total rewards including base salary, variable compensation, equity, and comprehensive benefits
Skills
APIs, SQL, System Integrations, Data Flows, Looker, Tableau, SaaS Platforms, Ai/Ml Products, Configuration Tools, BI Tools
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