Solutions Engineer II
Own customer onboarding and post-sale technical support for IoT connectivity deployments, troubleshooting SIM, device, and network issues while building automation and tooling. Requires 5+ years in a customer-facing technical role, cellular and IoT expertise, scripting, SQL, REST APIs, and operational automation experience.
About the job
Responsibilities
- Own customer onboarding end to end, from SIM provisioning and device configuration through a stable production deployment.
- Diagnose and resolve SIM-, device-, and network-level connectivity issues, including L2 escalations; partner with Engineering on systemic issues.
- Lead automation initiatives by identifying and eliminating manual operational work.
- Improve and automate technical onboarding, including SIM order intake, provisioning, and connectivity setup.
- Automate account-health monitoring and alerting for Account Management.
- Maintain and expand internal tooling, including AI-driven support tools, and related internal and external documentation.
- Advocate for customers by surfacing product gaps and technical pain points to Product and Engineering.
- Write runbooks and enable other Solutions Engineers to complete build tickets.
- Extend automation across post-sale processes, including SIM order intake, billing configuration and reconciliation, and renewal administration, in partnership with Revenue Operations and account teams.
Requirements
- 5+ years of experience in a customer-facing technical role, such as Solutions Engineer, Technical Support Engineer, or Technical Consultant, including ownership of onboarding through production.
- Understanding of cellular networks, IoT devices, Radio Access Technologies (RATs), and communication protocols such as TCP/IP, UDP, and MQTT.
- Experience with scripting languages such as Python or Ruby, SQL, and REST APIs.
- Track record of building automations or integrations for operational workflows.
- Experience applying AI tooling to support, onboarding, or operational workflows.
- Strong written and verbal communication skills, including the ability to explain technical topics to non-technical audiences.
- Ability to learn and adapt to new technologies and technical concepts quickly.
- Ability to work independently across varied technical problems and define approaches for ambiguous work.
Nice-to-have
- Familiarity with Salesforce or a comparable CRM and the effect of record hygiene on downstream reporting.
Compensation and Benefits
- Target salary: $135,000–$150,000 annually, plus a new-hire equity grant in RSUs.
- Equity for all employees with transparent salary and equity formulas.
- Flexible health coverage, unlimited PTO with two mandatory weeks, monthly mental health days, and 14 weeks of paid parental leave.
- $1,000 hiring bonus and $250/month taxable work-from-home stipend.
- Company-paid life and disability insurance, 401(k), and a professional development fund after one year.
Skills
Cellular Networks, Iot Devices, Radio Access Technologies, TCP/IP, Udp, Mqtt, Python, Ruby, SQL, REST APIs, AI Tools, Salesforce
Similar jobs
Solutions Architecture jobs
Kustomer
New York, NY
Design and build AI agents, integrations, and automations for enterprise customer-support operations. The role combines technical discovery, REST API prototyping, debugging, customer implementation, and close collaboration with Product and Engineering.
Mixpanel
United States
Own strategic customer onboarding, data health, analytics architecture, and AI workflow integration for Mixpanel clients. The role combines technical consulting, project delivery, data governance, and cross-functional stakeholder management.
Redpanda Data
San Francisco, CABuild and deploy production agents, integrations, data pipelines, and infrastructure directly within strategic customers’ environments. The role requires strong production engineering depth, agent or LLM integration experience, adaptability across unfamiliar stacks, and credible customer-facing communication.
Clay
New York, NYOwn technical partner onboarding, integration readiness, provider evaluation, and post-launch quality for a data marketplace. The role requires 3+ years in a technical partnerships or integration-focused role, strong API knowledge, and SQL-based data analysis skills.
Ashby
United States
Provides post-sales technical consulting for complex SaaS integrations, configurations, and customer workflows. The role requires broad technical fluency, strong customer-facing communication, and the ability to translate solutions into scalable documentation and tooling.