Mission Operations Engineer
Deploys and integrates software for hardware-focused customers, providing training, technical support, project leadership, and product feedback. The role requires 4+ years in hardware or data engineering, strong customer-facing communication, and experience with operational environments such as test stands, satellite missions, or flight testing.
About the job
Responsibilities
- Deploy and integrate Nominal technology into customers’ high-stakes operational environments.
- Tailor deployments to unique customer requirements and environments.
- Build deep customer relationships and partnerships while expanding Nominal’s presence and impact.
- Act as an account manager and product expert for customers.
- Train users and provide frontline product support.
- Gather user feedback and translate it into actionable product improvements.
- Diagnose and resolve operational and technical issues quickly.
- Bridge customer needs and Nominal’s product and engineering teams.
- Lead technical projects from planning through deployment.
- Travel up to 50%.
Requirements
- 4+ years of professional experience in hardware engineering and/or data engineering.
- Experience with environments such as propulsion test stands, satellite mission operations, or flight testing, or experience constructing data models and helping users turn data into decisions.
- Strong systems thinking, problem-solving, and mathematical and physics intuition.
- Ability to communicate complex ideas clearly and influence technical projects.
- Leadership, collaboration, humility, empathy, and eagerness to learn.
- Experience turning technical concepts into reality and managing projects through deployment.
- Willingness to travel up to 50%.
Nice-to-haves
- Active or eligible-to-obtain UK SC/DV security clearance or equivalent.
- Experience as an operator, customer success leader, and/or technical program manager.
- Familiarity with Influx, Grafana, Spark, Polars, Arrow, Kafka, Beam, or Flink.
- Proficiency with hardware engineering tools including DAQs, DDS, Nix, RTOS, MCAP, H5, TDMS, LabVIEW, Simulink, or WinPlot.
Skills
SQL, Python, pandas, MATLAB, R, Influx, Grafana, Spark, Polars, Apache Arrow, Kafka, Rtos, Labview, Simulink, Data Acquisition Systems
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