Partner Solutions Architect
The Partner Solutions Architect enables channel partners through technical onboarding, demonstrations, proofs of value, training, and platform adoption initiatives. The role requires hands-on IT development or operations experience, strong presentation skills, and expertise across observability, cloud, containers, scripting, configuration management, or CI/CD.
About the job
Responsibilities
- Ensure successful onboarding, training, enablement, and certification of partner technical resources.
- Participate in joint business planning and review sessions to align Datadog and partner technical teams.
- Support partner technical initiatives, including end-customer demonstrations, proofs of value, enablement workshops, and technical assessments, advice, and coaching.
- Advocate for partners’ technical concerns, including use cases, feature requests, and support issues, with internal Datadog teams and help drive them to resolution.
- Analyze partner service offerings and recommend ways to increase the value of those services through improved adoption of Datadog features and capabilities.
- Collaborate with product management, engineering, and technical services teams to identify and prioritize new features and capabilities.
- Curate and evolve best practices for Datadog platform adoption and success.
Requirements
- Solid technical grounding with hands-on experience in IT development and/or operations.
- Demonstrated track record and passion for continuous learning.
- Self-starter with strong technical aptitude and business acumen.
- Ability to articulate Datadog’s value from the server room to the boardroom.
- Confident presentation skills.
- Current EU residency.
Desired Experience
Hands-on experience in two or more of the following areas:
- Observability: Datadog, Splunk, AppDynamics, New Relic, or Dynatrace
- Public cloud: AWS, Azure, Google Cloud, or Alibaba Cloud
- Containerization: Docker, Kubernetes, OpenShift, or Cloud Foundry
- Development and scripting: Python, JavaScript, Ruby, Perl, PHP, or Go
- Configuration management: Terraform, Ansible, Puppet, or Chef
- CI/CD: Jenkins or GitLab
Nice-to-Haves
- Technical experience with or supporting channel partners, such as systems integrators or managed services providers.
- Experience using Datadog or other cloud monitoring tools, including APM, infrastructure monitoring, logs, synthetics, or network performance monitoring.
- Experience with root-cause analysis, troubleshooting, and debugging.
Benefits
- Competitive global and US benefits.
- New-hire stock equity (RSUs) and employee stock purchase plan.
- Continuous career development and pathing opportunities.
- Product training to develop in-depth product and industry knowledge.
- Best-in-class onboarding.
- Internal mentor and buddy program across departments.
- Friendly and inclusive workplace culture.
Skills
Datadog, Splunk, Appdynamics, New Relic, Dynatrace, AWS, Azure, GCP, Docker, Kubernetes, Openshift, Python, JavaScript, Ruby, Go
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