Manager, Commercial Operations, New Markets

Responsibilities

• Manage, coach, and develop team members across analytics and sales operations.
• Advise New Markets and Commercial leadership on growth, market priorities, resource allocation, and operating models.
• Direct and conduct analyses, interpret findings, and translate insights into commercial recommendations and operating decisions.
• Partner with Account Executives, Account Managers, and other Commercial teams to incorporate frontline context.
• Lead target setting for Sales and Account Management, establish KPIs, monitor performance, and identify gaps and opportunities.
• Oversee lead allocation, client and account assignments, reporting, process governance, and recurring commercial operations.
• Translate strategy and new initiatives into execution plans, align owners and dependencies, and coordinate cross-functional rollouts.
• Partner with Business Intelligence, Revenue Operations, Finance, Product, Operations, Distribution, and Global Commercial Operations.
• Design and maintain workflows, playbooks, dashboards, and decision-support tools.
• Identify and deploy AI-enabled tools and workflows to improve analysis, reduce administrative work, and strengthen execution.

Requirements

• 5+ years of experience in commercial strategy, strategic operations, sales operations, revenue operations, or a similar role supporting go-to-market teams.
• At least 2 years of people-management experience.
• Experience leading or closely supporting analytics and sales operations teams.
• Strong commercial acumen, strategic judgment, and experience advising senior leaders.
• Advanced analytical problem-solving skills, including structuring ambiguous questions, working with data, interpreting findings, and communicating recommendations.
• Hands-on operating style and willingness to work with frontline teams.
• Experience setting and operationalizing performance targets, tracking results, and partnering with Sales, Finance, Business Intelligence, and Analytics stakeholders.
• Experience designing, implementing, rolling out, and maintaining processes and tools for large or distributed teams.
• Excellent communication, leadership, and influencing skills.
• Ability to lead through change in a fast-growing environment while maintaining focus on growth, efficiency, and execution quality.
• Advanced Excel or Google Sheets skills.
• Experience with SQL and Tableau or another business intelligence platform.
• Interest in or experience applying AI and automation to improve team performance and operational efficiency.
• Experience working in technology or software.

Preferred Qualifications

• Master’s degree or equivalent.
• Experience in travel technology or marketplaces.

Benefits

• Global leave benefit.
• 22 weeks of paid leave.