Sales Operations Manager, Enablement

Responsibilities

• Map day-to-day workflows for account executives, business development representatives, customer success managers, sales engineers, and their managers.
• Design task, queue, and reporting experiences that standardize workflows across pods.
• Build a manager inspection layer to monitor adoption on a defined cadence.
• Run new-hire onboarding cohorts, including systems training, initial workflows, and ramp milestones.
• Own change adoption for pricing, packaging, process, and tooling changes.
• Re-architect broken workflows and create precise specifications for GTM Systems.
• Provide frontline user support and manage the case queue, using Scribe Capture and Optimize to identify areas where representatives get stuck.

Requirements

• Experience as a stakeholder or program owner in at least one CRM or systems implementation at a B2B SaaS company.
• Ability to redesign and specify improvements to broken workflows.
• Strong understanding of Salesforce and adjacent go-to-market systems.
• Experience running onboarding or training cohorts end to end.
• Comfort leading training sessions and office hours for large groups of field representatives.
• Daily use of AI-native tools and commitment to dogfooding products.

Nice-to-Haves

• Experience owning onboarding or enablement programs across Sales and Customer Success.
• Familiarity with Salesforce administration, sales engagement platforms, or learning management and enablement tooling.
• Background in B2B SaaS, ideally in a product-led growth or hybrid go-to-market motion.

Compensation & Benefits

• Salary varies by location; full-time employees receive equity.
• Health, dental, and vision insurance for employees and dependents.
• Flexible paid time off and company holidays.
• 401(k), paid parental leave, daily catered lunch at the San Francisco office, commuter benefits, and a home office stipend.