Product Lead, Core Product

Responsibilities

• Own the provider and patient experience end-to-end, including activation, engagement, retention, satisfaction, and referral growth
• Develop a deep understanding of how the experience varies across individual practices, provider organizations, specialties, workflows, and patient populations
• Build sustained relationships with users and design partners, working alongside them to identify problems, test ideas, and shape what Forus builds next
• Define and analyze the metrics, instrumentation, and feedback loops needed to understand where users struggle, what drives value, and how the product is performing at both the aggregate and account level
• Lead product development from discovery through launch and iteration, moving quickly from ambiguous user problems to shipped improvements
• Set a high bar for product design, information architecture, copy, and the details of everyday workflows, in close partnership with design and engineering
• Partner closely with operations, support, growth, and enterprise teams to translate real-world complexity into simple, scalable product experiences

Requirements

• 3–10 years of product or startup experience, with a track record of owning user-facing, workflow-heavy products from discovery through iteration
• Unyielding commitment to understanding user needs and what really matters to inform your work
• Strong product sense, design taste, and copy instincts — you can shape flows, interfaces, and language that convert and resonate
• Analytical instincts and the technical ability to investigate product behavior directly using SQL, Python, or similar tools
• Strong written and verbal communication that allows you to be an effective participant in both internal debates and external relationships
• Track record of moving quickly, finding shortcuts, and going to unreasonable lengths to deliver on goals
• High NPS with your former teammates

Nice-to-Haves

• Experience with healthcare, provider workflows, or patient-facing products
• Background in scaling products across diverse user segments and complex organizations