Senior Forward Deployed Product Manager

Responsibilities

• Own outcomes for a portfolio of strategic customers deploying Fin.
• Understand customers’ businesses, support operations, and technical environments to create trusted deployment plans.
• Pitch and demo Fin, scope solutions, configure deployments hands-on, develop custom solutions when needed, and remove product, integration, and cross-functional blockers.
• Serve as the AI expert for customers and help them achieve strong results with Fin.
• Partner with Sales, Customer Success, and R&D to deliver coordinated customer outcomes.
• Turn field learnings and evidence into product and roadmap input.
• Build deployment patterns, templates, and best practices to improve future implementations.
• Help define the Forward Deployed Product Manager role and operating model.

Requirements

• No minimum years of experience required; impact, drive, and potential are emphasized.
• Customer empathy, bias toward action, and focus on measurable results.
• Ability to pitch to executives and discuss technical details with engineers.
• Technical fluency with APIs, SaaS infrastructure, large language models, and low-code tooling.
• Ability to onboard customers into technical product configurations.
• Evidence-based approach to deployment and product decisions, including interpreting conversation logs, usage data, and customer-experience metrics.
• Strong cross-functional influence and collaboration skills.
• Comfort operating in ambiguous, fast-changing environments.
• Strong organization and operational rigor while managing multiple deployments and priorities.

Nice to Have

• Experience building products for enterprise customers.
• Startup or B2B SaaS experience.
• Background in technical consulting, solutions engineering, or customer success.

Compensation

• Base salary range for candidates in the San Francisco Bay Area: $199,800–$222,000.
• Eligible employees may also receive a corporate bonus or sales incentive and Restricted Stock Units (RSUs).