Leads end-to-end implementations for new municipal customers, managing onboarding, multi-stakeholder projects, and adoption while providing product feedback. Requires 3+ years in project management or consulting with strong communication and problem-solving skills.
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About the role
Responsibilities
Lead 3–6 month implementations for new customers, including onboarding, requirements gathering, workflow design, and go-live.
Manage complex, multi-stakeholder projects across municipal teams, ensuring timelines, quality, and customer satisfaction.
Act as the primary point of contact for customers throughout implementation, supporting adoption and a successful handoff to our Long-term Deployment Team.
Identify workflow gaps, product limitations, and new opportunities, and translate them into actionable feedback for product and engineering.
Troubleshoot issues in real time and coordinate with internal teams to resolve blockers quickly.
Help standardize implementation processes and improve playbooks over time.
Requirements
3+ years of experience in project management, implementation, consulting, or a similarly client-facing role involving complex projects and multiple stakeholders.
Strong project manager with attention to detail and ability to manage multiple stakeholders and timelines.
Clear and effective communicator, comfortable working directly with customers and internal teams.
Scrappy and execution-oriented, willing to do whatever it takes to get customers live and successful.
Fast learner who can quickly understand new systems, workflows, and domains.
Strong problem solver who can navigate ambiguity and develop creative solutions.
Motivated by impact and aligned with GovWell’s mission to improve how governments serve their communities.
Willing and able to travel up to 25% of the time.
Strong alignment with our Core Values.
Compensation and Benefits
Competitive salary
Meaningful equity
Up to 100% premiums covered for medical, dental, and vision insurance
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