Deployment Strategist, New Business
Leads end-to-end implementations for new municipal customers, managing onboarding, multi-stakeholder projects, and adoption while providing product feedback. Requires 3+ years in project management or consulting with strong communication and problem-solving skills.
About the job
Responsibilities
- Lead 3–6 month implementations for new customers, including onboarding, requirements gathering, workflow design, and go-live.
- Manage complex, multi-stakeholder projects across municipal teams, ensuring timelines, quality, and customer satisfaction.
- Act as the primary point of contact for customers throughout implementation, supporting adoption and a successful handoff to our Long-term Deployment Team.
- Identify workflow gaps, product limitations, and new opportunities, and translate them into actionable feedback for product and engineering.
- Troubleshoot issues in real time and coordinate with internal teams to resolve blockers quickly.
- Help standardize implementation processes and improve playbooks over time.
Requirements
- 3+ years of experience in project management, implementation, consulting, or a similarly client-facing role involving complex projects and multiple stakeholders.
- Strong project manager with attention to detail and ability to manage multiple stakeholders and timelines.
- Clear and effective communicator, comfortable working directly with customers and internal teams.
- Scrappy and execution-oriented, willing to do whatever it takes to get customers live and successful.
- Fast learner who can quickly understand new systems, workflows, and domains.
- Strong problem solver who can navigate ambiguity and develop creative solutions.
- Motivated by impact and aligned with GovWell’s mission to improve how governments serve their communities.
- Willing and able to travel up to 25% of the time.
- Strong alignment with our Core Values.
Compensation and Benefits
- Competitive salary
- Meaningful equity
- Up to 100% premiums covered for medical, dental, and vision insurance
- Unlimited / flexible PTO
Skills
Project Management, Customer Onboarding, Stakeholder Management, Workflow Design, Implementation, Troubleshooting, Requirements Gathering, Product Feedback
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