Implementation Manager

Responsibilities

• Manage initial rollouts for new customers and expansion projects for existing customers.
• Own implementation success from kickoff through go-live, including project planning, delivery, budget, quality, and timelines.
• Build and execute detailed project plans and coordinate project deliverables across teams.
• Understand customers’ scientific workflows and determine how the Benchling platform can meet their business needs.
• Lead requirements and solution-design workshops.
• Perform data modeling and application configuration.
• Develop test plans and guide user acceptance testing.
• Train and onboard users.
• Advise customers on implementation and Benchling best practices.
• Document customer pain points and advocate internally for product improvements.
• Develop and optimize enterprise training programs, including written and video materials.
• Identify and support post-go-live account expansion opportunities with Sales.

Requirements

• Degree in Molecular Biology, Biochemistry, Biotechnology, Immunology, Bioinformatics, Biological Engineering, or a related field.
• At least 2 years of experience in a laboratory or research setting.
• Ability to understand complex scientific concepts and empathize with scientists.
• Strong communication skills with scientists, IT project leads, and executives.
• Self-starter who can succeed in a startup environment.
• Curious, creative, tenacious, and collaborative.
• Ability to travel up to 25% based on customer and project needs.

Nice to Have

• Experience using Benchling, particularly as a Benchling administrator.
• Software implementation experience, preferably with SaaS software.
• Advanced degree.

Compensation and Work Arrangement

• Annual salary range: $92,978–$136,000.
• Flexible hybrid arrangement with on-site work expected 3 days per week.