Implementation Manager, SSB
Implements Rippling’s HR, payroll, benefits, IT, and related products for startup and SMB customers, managing projects end-to-end and driving adoption. Requires at least one year of SaaS implementation or customer experience work, strong project management, and excellent client collaboration skills.
About the job
Responsibilities
- Work one-on-one with clients to implement purchased Rippling products across HR, Payroll, HR Services, Global Payroll, Benefits Administration, the IT platform, and other products.
- Proactively manage implementation processes end-to-end to achieve customers' target timelines and goals.
- Drive adoption of purchased products.
- Partner with Sales, Account Management, Technical Account Management, and Support to ensure seamless handoffs.
- Collaborate with Product and Engineering to troubleshoot customer issues and provide feedback on product enhancements.
- Support the development and documentation of processes and best practices.
Requirements
- 1+ years of hands-on experience in implementation and/or customer experience at a rapidly growing SaaS company.
- Proven project management experience, deploying multiple projects simultaneously in a fast-paced environment.
- Excellent communication, presentation, and relationship-building skills.
- Deep commitment to delivering an exceptional customer experience.
- Ability to collaborate effectively with partners across Sales, Customer Experience, Product, and Engineering teams.
Nice to Have
- 2+ years of experience in a customer-facing position within the HCM or IT space, such as HR, Payroll, Benefits, Identity Management, or Device Management.
Work Arrangement
- Hybrid role; office-based employees are currently expected to work in the office at least three days per week.
Skills
SaaS, Project Management, Implementation, Customer Experience, Hr, Payroll, Benefits Administration, Identity Management, Device Management, Hcm
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