Account Manager

What You'll Do

• Build and maintain strong relationships with customer champions and key stakeholders
• Serve as the primary point of contact for all client concerns, needs, and strategic discussions
• Drive contract renewals and identify expansion opportunities through upselling and cross-selling
• Develop comprehensive understanding of client business goals and map our solutions to their needs
• Collaborate with internal teams to ensure seamless delivery and client satisfaction
• Maintain accurate client records and track contract updates, renewals, and account health
• Generate regular progress reports for clients and internal leadership
• Proactively address client challenges and develop tailored solutions
• Lead renewal meetings and participate in strategic business reviews
• Communicate expansion opportunities to the sales team and support deal progression

What We're Looking For

• 2+ years of demonstrated success in Account Management, Renewal Management, Sales, or Customer Success, preferably in SaaS
• Proven track record of meeting or exceeding quotas and driving positive customer outcomes
• Experience managing retention and adoption for complex SaaS accounts
• Strong written and verbal communication skills with ability to present to various stakeholder levels
• Excellent organizational skills, attention to detail, and ability to manage multiple priorities
• Self-starter mentality with ability to work independently and collaboratively
• Strong problem-solving skills and process improvement mindset
• Financial acumen and experience with contract management
• Ability to adapt quickly to changing priorities and business needs
• Customer-first approach with focus on building long-term partnerships

Compensation

• Salary range: $120,000-160,000 annually
• Meaningful equity compensation in the form of ISO options
• Early exercise and a 10-year post-termination exercise window