Senior Customer Enablement Program Manager

Responsibilities

• Build and launch new learning programs end-to-end in close partnership with Learning & Enablement, Operations, Regional Business, and GTM teams (Marketing, Sales, Field Engineering)
• Design and scale innovative learning programs within Databricks Free Edition to drive learner growth and user adoption globally
• Define learning initiatives for emerging technical audiences such as App Developers and Database Admins, partnering with Product, Content Development, and Regional Program Managers to pilot and scale programs
• Track program performance and drive accountability through data-driven reporting and actionable insights

Requirements

• 6+ years of technical program management and stakeholder management experience in an enterprise technology company
• Experience designing and launching new programs or pilots from zero to one, with ability to navigate ambiguity and work independently
• Experience working in or with product and go-to-market teams (professional services, customer success, marketing, sales)
• Strong understanding of enablement programs and training methodologies
• Strong communications and presentation skills
• Ability to develop compelling stories based on data and motivate stakeholders and leaders to action
• Experience creating scalable and simple processes and resources adopted by cross-functional teams

Nice-to-Haves

• Experience in Big Data, AI, data science, or equivalent enterprise technologies
• Impact-driven with a growth mindset, embraces change, adapts quickly, and sees ambiguity as an opportunity