Senior Project Manager
Leads complex end-to-end enterprise SaaS deployments, managing scope, timelines, risks, integrations, training, and cross-functional stakeholders through launch and adoption. Requires 8+ years of project management experience, enterprise implementation expertise, and strong executive communication skills.
About the job
Responsibilities
- Own end-to-end deployment projects for enterprise customers, from kickoff through launch, adoption, and transition to ongoing success.
- Lead complex, multi-phase implementations of Dialpad products, features, integrations, and AI capabilities.
- Manage project plans, timelines, milestones, dependencies, risks, scope, project hours, deliverables, and governance across multiple concurrent implementations.
- Track project health and progress using cloud-based project management tools and provide visibility to customers and internal stakeholders.
- Lead customer project meetings, establish expectations and accountability, and resolve risks, blockers, escalations, and project changes.
- Deliver administrator training and coordinate integrations, device provisioning, and troubleshooting with technical teams.
- Partner with Solution Architects, Customer Success, Account Management, Support, Product, Sales, and other stakeholders to achieve customer outcomes.
- Communicate implementation status, risks, issues, solutions, tradeoffs, and mitigation plans to customer executives and internal leadership.
Requirements
- Bachelor’s degree or equivalent practical experience working with SaaS products and implementations.
- 8+ years of project management experience, preferably in VoIP, UCaaS, CCaaS, telecommunications, or enterprise SaaS.
- Experience leading complex enterprise SaaS implementations for Fortune 1000 or similarly complex organizations.
- Ability to manage multiple concurrent customer projects with strong governance, documentation, and attention to detail.
- Strong project management, escalation, risk management, and change management skills.
- Ability to lead executive-level customer conversations and drive accountability in challenging situations.
- Experience consulting with C-level executives and senior leadership.
- Experience with Smartsheet or similar project management and tracking platforms.
- Experience with Microsoft 365, Google Workspace, Salesforce, Jira, and other cloud-based business platforms.
- Strong cross-functional collaboration skills.
Nice to Have
- PMP, PMI, or similar project management certification.
Compensation
- Colorado target base salary range: $118,000–$149,500 USD.
- Compensation reflects base salary and excludes bonus, equity, and benefits.
Skills
Saas Implementations, Project Management, Smartsheet, Microsoft 365, Google Workspace, Salesforce, Jira, Voip, Ucaas, Ccaas, Risk Management, Change Management, Device Provisioning, Project Governance
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