Operations Associate, GTM Implementation Specialist
Provides technical guidance, troubleshooting, workshops, and light project management for users implementing Stripe. The role requires API and SaaS expertise, strong communication skills, and at least two years of implementation consulting experience.
About the job
Responsibilities
- Provide proactive technical guidance and support to users throughout their Stripe onboarding journey.
- Deliver pre-built technical workshops and kickoff calls.
- Provide light-touch project management for ongoing Stripe implementations and escalate delays affecting planned go-live dates.
- Troubleshoot technical issues and provide timely solutions.
- Collaborate with cross-functional teams to address user queries and concerns.
- Maintain accurate records of user interactions, issues, and resolutions.
- Anticipate and address potential technical challenges, and propose process improvements.
- Guide users on best practices, product features, and account setup.
- Keep current with Stripe products, features, and updates.
- Escalate complex technical issues to appropriate teams.
- Provide exceptional customer service throughout onboarding.
- Contribute to improvements in onboarding processes and documentation.
Requirements
- Advanced English proficiency, fluent in written and spoken English.
- 2+ years of implementation consulting experience with API technologies or other complex technical environments.
- Excellent problem-solving and troubleshooting skills.
- Strong understanding of APIs and experience with SaaS solutions.
- Ability to explain technical concepts, Stripe product features, and API architecture.
- Strong communication and interpersonal skills, with the ability to engage and influence varied stakeholders.
Preferred Qualifications
- Experience with financial systems, online payments, or e-commerce platforms.
- Experience collaborating with cross-functional teams in a fast-paced environment.
- Experience delivering live technical training to users.
- Comfort with code-level debugging and writing code.
Skills
APIs, SaaS, Stripe, Api Architecture, Troubleshooting, Technical Training, Project Management, Code Debugging, E-Commerce, Online Payments
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