Implementation Consultant
Own standardized, customer-facing implementations for lower-segment accounts, from discovery and configuration through training and go-live. The role requires 2–4+ years in implementation or onboarding, strong project management and communication skills, technical aptitude, and Spanish-language enablement capability.
About the job
Responsibilities
- Own a structured onboarding journey for lower-segment accounts, including discovery, configuration, training, and go-live confirmation.
- Deliver Spanish-language enablement through live sessions and recorded modules covering product setup, workflows, and troubleshooting.
- Configure standard integrations and features, including user roles, device provisioning, alerting, and reporting templates, using repeatable playbooks.
- Proactively manage timelines, risks, and dependencies; escalate blockers and drive clear resolution paths.
- Track and report implementation KPIs, including milestone completion, activation, and user engagement, and document project artifacts for handoff.
- Run multi-customer cohorts when appropriate to increase throughput while maintaining quality and customer satisfaction.
- Collaborate with Sales and Customer Success to align scope, set expectations, and ensure smooth post-go-live transitions.
- Capture customer feedback to inform product improvements and refine implementation playbooks for scale.
Requirements
- 2–4+ years of experience in implementation, onboarding, or customer-facing delivery roles, preferably with SMB or high-volume segments.
- Strong written and verbal communication skills; English proficiency required for internal collaboration.
- Experience executing standardized, remote implementations with clear timelines and measurable outcomes.
- Strong project management skills, including planning, prioritization, stakeholder communication, and risk management.
- Technical aptitude to guide configuration, troubleshoot common issues, and translate customer needs into product solutions.
- Customer-centric mindset with the ability to simplify complex concepts and drive adoption through practical training.
- Data-driven approach to tracking KPIs and continuously improving processes; comfortable working in CRM, ticketing, and documentation tools.
- Growth-oriented, organized, and resilient, with the ability to thrive in fast-paced environments and context-switch across multiple accounts.
Skills
Project Management, Customer Onboarding, Implementation, Technical Troubleshooting, Integrations, CRM, Ticketing Tools, Documentation Tools, KPI Tracking, Stakeholder Communication
Similar jobs
Solutions Architecture jobs
SpotOn
Mexico City, Mexico
Installs and supports restaurant POS systems through virtual assessments, onsite hardware deployment, network troubleshooting, and staff training. The role requires 2–3 years of related experience, extensive POS installation experience, networking expertise, and fluent English and Spanish.
SpotOn
Mexico City, Mexico
Leads complex restaurant POS menu configurations, client consultations, integrations, and escalated issue resolution while mentoring junior specialists. Requires 2–3 years in customer success or related work, strong technical troubleshooting and organizational skills, and fluency in English and Spanish.
Plenful
Remote
Leads solution discovery, demonstrations, pilots, and value storytelling for enterprise healthcare software sales. The role requires deep healthcare expertise—especially 340B—and experience guiding complex stakeholders from evaluation through implementation.
Nash
Mexico
Own enterprise technical discovery, implementations, adoption, and renewals for Nash’s Latin American expansion while defining the region’s customer success operating model. Requires 5+ years in customer success, solutions consulting, implementation, or operations, plus Spanish and English fluency and technical integration skills.
OpenLoop
Remote
Owns hands-on technical implementations for external healthcare technology customers, including platform configuration, integrations, data migration, testing, deployment, go-live, and stabilization. Requires 3+ years of implementation or integration experience, strong SQL and API troubleshooting skills, and customer-facing technical communication.