Menu Design and Development Specialist
Leads complex restaurant POS menu configurations, client consultations, integrations, and escalated issue resolution while mentoring junior specialists. Requires 2–3 years in customer success or related work, strong technical troubleshooting and organizational skills, and fluency in English and Spanish.
About the job
Responsibilities
- Lead advanced client consultations to gather requirements and provide expert point-of-sale (POS) guidance.
- Design and implement complex menu configurations and backend system updates.
- Ensure data integrity and consistent naming conventions across integrated software platforms.
- Troubleshoot and resolve complex software and configuration issues, escalating when needed.
- Maintain accuracy across software integrations and updates.
- Apply Menu Team processes, standards, and best practices.
- Collaborate with Sales, Product, Engineering, and Support teams to deliver seamless client experiences.
- Manage and prioritize escalated tickets, providing timely, high-quality resolutions.
- Partner with Account Executives and Sales Managers to ensure process compliance and system alignment.
- Mentor and train Level 1 specialists.
- Contribute to documentation, process improvements, and workflow optimization.
- Follow documented Standard Operating Procedures (SOPs), Service Level Agreements (SLAs), and checklists.
- Review outcomes before submission and address process gaps or errors.
Requirements
- Advanced proficiency in Microsoft Office, Google Suite, and spreadsheet tools.
- Strong analytical, problem-solving, and troubleshooting abilities for complex POS configurations.
- Excellent organizational, prioritization, written, and verbal communication skills.
- Proven success in client-facing consultation and technical implementation roles.
- Understanding of restaurant operations, menu design, and technology integration.
- Experience managing multiple client projects simultaneously.
- Ability to collaborate with cross-functional stakeholders.
- Experience mentoring junior specialists or onboarding new team members.
- Familiarity with POS software, third-party integrations, delivery platforms, and system architecture.
- Background in the restaurant or hospitality industry strongly preferred.
- 2–3 years of professional experience in customer success or related roles.
- Fluent written and verbal English and Spanish.
- Additional languages preferred.
- Experience in fintech or SaaS environments preferred.
Compensation and Benefits
- No compensation or benefits information was provided.
Skills
Point-Of-Sale Systems, Menu Design, Microsoft Office, Google Workspace, Spreadsheets, Data Integrity, Software Integrations, Troubleshooting, System Architecture, Delivery Platforms, SaaS, Fintech, Restaurant Operations, Technical Implementation, Service Level Agreements
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