Installation Specialist

Responsibilities

• Conduct virtual and onsite site surveys for restaurant POS installations.
• Validate wiring, electrical infrastructure, networking, internet performance, and site readiness.
• Perform advanced diagnostics, including traceroutes, port checks, speed, latency, and DNS testing.
• Document infrastructure gaps, risks, photos, diagrams, and survey outcomes in internal systems.
• Provide technical guidance to clients and vendors and follow up on remediation.
• Install and configure POS hardware, including workstations, printers, pin pads, cash drawers, switches, routers, and firewalls.
• Complete cabling, patching, connectivity setup, menu and system updates, and reporting configuration.
• Deliver onsite staff training and live support for restaurant teams and management.
• Troubleshoot escalated technical issues and support pre- and post-installation activities.
• Collaborate with project managers, technicians, and engineering teams.
• Mentor junior specialists and contribute to improvements in survey tools, templates, SOPs, and internal processes.
• Travel regularly to client sites.
• Follow SOPs, SLAs, checklists, and quality-assurance processes.

Requirements

• 2–3 years of professional experience in customer success or related roles.
• Experience with 50 or more POS installations or comparable technical deployments.
• Deep understanding of networking infrastructure, including low-voltage cabling, routers, switches, and Wi-Fi optimization.
• Experience troubleshooting escalated technical issues and translating network findings for nontechnical stakeholders.
• Hands-on experience with restaurant POS systems, multi-terminal deployments, and technology installations in QSR, full-service, franchise, retail, or multi-location environments.
• Ability to manage complex, multi-site projects independently and mentor junior team members.
• Experience conducting client-facing walkthroughs, training staff, and communicating technical information via Zoom or in person.
• Familiarity with restaurant operations, POS hardware and software, menus, modifiers, and reporting workflows.
• Proficiency with Microsoft Office, Google Workspace, CRM platforms, ticketing systems, and travel and expense management tools.
• Excellent organizational, multitasking, problem-solving, analytical, and communication skills.
• High school diploma or GED.
• Fluent written and verbal English and Spanish.

Nice to Have

• Associate degree in Information Technology, Computer Networking, Systems Administration, Engineering Technology, Business Administration, or Hospitality Management with strong technical acumen.
• Experience in fintech or SaaS environments.
• Additional language proficiency.
• Equivalent combination of education and experience.