Implementation Manager

Key Responsibilities

• Project Management: Lead end-to-end implementation projects, ensuring timelines, milestones, and deliverables are met according to client expectations.
• Client Engagement: Serve as clients' primary point of contact during the implementation phase, understanding their needs, and providing expert guidance to align our solutions with their requirements.
• Training and Onboarding: Develop and conduct comprehensive training sessions for client stakeholders, ensuring seamless adoption and utilization of our software.
• Customization and Configuration: Collaborate closely with clients and internal teams to customize and configure our software solutions to meet specific client needs while adhering to best practices.
• Issue Resolution: Proactively identify and address any implementation-related issues or challenges, providing timely resolutions to maintain project momentum.
• Documentation: Create detailed documentation of implementation processes, configurations, and client-specific requirements for future reference and improvement.
• Cross Functional Collaboration: Work across multiple departments (Sales, Customer Success, Product, Engineering) to ensure successful implementation and deployment of new products.

What Success Looks Like

In the First 90 days:

• Complete the Healthcare Financial Management Association CRCR training with a passing score.
• Successfully complete the Collectly Implementation Manager onboarding program.
• Develop a strong foundational understanding of the Collectly platform, including core workflows and capabilities.
• Gain fluency in the Collectly Implementation Framework and delivery methodology.

Within the First Two Quarters:

• Successfully lead and deliver at least three customer implementations from kickoff through go-live.
• Demonstrate a clear understanding of implementation nuances across Collectly's product lines, including Post-Service, Time of Service, and Pre-Service.
• Build proficiency with implementation tools, systems, and best practices to drive efficient, high-quality deployments.
• Establish strong, collaborative relationships across cross-functional teams, including Product, Engineering, Customer Success, and Sales.

Required Qualifications

• 3+ years of experience in software implementation within the healthcare industry or healthcare SaaS.
• Proven track record of successfully managing complex implementation projects from initiation to completion.
• Excellent written and verbal communication skills.
• Familiarity with healthcare software systems and ability to comprehend technical concepts for effective communication with development teams.
• Strong interpersonal skills with the ability to build and maintain excellent relationships with clients.
• Ability to analyze issues, think critically, and provide effective solutions in a fast-paced environment.
• Collaborative attitude with the ability to work effectively within a team and across departments.

Preferred Qualifications

• Revenue Cycle & Healthcare Domain Expertise: Foundational understanding of revenue cycle management, including patient billing, collections workflows, and payer dynamics.
• SaaS Implementation Experience: Experience implementing SaaS-based solutions, ideally in healthcare or revenue cycle management environments. Familiarity with cloud-based deployment models, system integrations (e.g., APIs, EHR/PM systems), data migration, and configuration best practices.

Compensation & Benefits

• Compensation Range: $130,000 - $155,000 per year
• Unlimited PTO
• Comprehensive Health Coverage: Fully paid medical, dental, and vision insurance
• Equity Opportunities: Stock options
• 401(k) with company match
• Student Loan Support