Marketing Operations Manager
This individual-contributor role designs and maintains AI-driven marketing automations, integrations, and workflows across platforms such as Workato, Marketo, Iterable, and Salesforce. Candidates should bring at least five years of marketing technology or automation experience, integration expertise, and a bachelor’s degree or equivalent experience.
About the job
Responsibilities
- Design, build, and maintain AI-driven automations and integrations across marketing technologies.
- Partner with regional marketing, marketing operations, and marketing analytics teams to identify automation opportunities and reduce process friction.
- Translate marketing and campaign needs into scalable system solutions using Workato and related tools.
- Collaborate with IT, Marketing, Marketing Analytics, Engineering, and Marketing Operations to ensure data integrity and alignment.
- Monitor, troubleshoot, and optimize integrations for reliability and performance.
- Create and maintain automation playbooks, documentation, and best practices.
- Act as a marketing subject matter expert and consultant on process design and automation strategy.
- Support governance, compliance, and change management for workflows and integrations.
Requirements
- 5+ years of experience in marketing operations, marketing technology, or process automation.
- Experience with Workato or similar integration tools such as MuleSoft, including connectors for marketing and CRM platforms.
- Experience with AI orchestration frameworks, LLM-driven automation tools, and MCPs.
- Strong understanding of marketing automation platforms and CRM systems.
- Comfort working with APIs, data mappings, and system schemas.
- Ability to translate business problems into technical solutions that improve process efficiency.
- Experience applying AI or ML-driven tools to marketing workflows.
- Experience with structured testing methodologies and continuous process optimization.
- Strong communication and documentation skills.
- Bachelor’s degree in Marketing, Information Systems, or a related field, or equivalent experience.
Nice-to-haves
- Knowledge of data governance, privacy compliance, and workflow versioning.
- Familiarity with Python, SQL, or other scripting for workflow automation.
- Exposure to enterprise-scale marketing ecosystems or high-growth SaaS environments.
Compensation and Benefits
- MongoDB provides a supportive and enriching culture, employee affinity groups, fertility assistance, and generous parental leave.
Skills
Workato, Mulesoft, Marketo, Iterable, Salesforce, HubSpot, APIs, Data Mapping, Ai Orchestration, Llm Automation, Mcps, Python, SQL, Testing Methodologies, Data Governance
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