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WarpWarpNew York, NY

Tax Operations Specialist

Detail-oriented Tax Operations Specialist handling payroll tax notice resolution, agency communications, multi-state compliance, and customer support for a fast-growing AI payroll platform.

71k – 108k
Hybrid2+ YOEFinance & Accounting

About the role

What You’ll Do

Notice Resolution & Customer Support

  • Decode federal, state, and local payroll tax notices, translate tax jargon into plain English, and guide founders through resolution via email, Zoom, and Pylon

Agency Communication

  • Draft letters, file responses, and represent Warp in conversations with IRS, state, and local tax agencies to resolve account discrepancies, penalties, and registration issues

Tax Operations

  • Process state tax registrations, assist with jurisdiction setup across all 50 states, and support quarterly filings (Form 941 and state equivalents)

Documentation & Tracking

  • Maintain detailed case notes in Linear and Notion, track tax issues using project management platforms, and perform tax reconciliations

Process Improvement

  • Flag compliance trends and process gaps, turn recurring issues into FAQs and Founder Guides, and help improve workflows through automation initiatives

Cross-Functional Collaboration

  • Partner with Customer Support, Engineering, Product, and third-party administrators to test new tools and address client tax questions

Year-End Support

  • Assist with end of year preparation and other annual compliance processes

What You Need

  • Bachelor's degree in Accounting, Finance, Business, or related field (or equivalent experience)
  • 2-4 years of payroll or payroll tax experience
  • Strong attention to detail and exceptional organizational skills - rigorously track every deadline, document, and follow-up
  • Excellent written and verbal communication skills with ability to translate complex tax concepts for non-technical audiences
  • Comfort juggling high notice volume and shifting priorities while maintaining exceptional customer experience
  • Experience with project management tools (Jira, Linear) and collaboration platforms (Slack, Zoom, Notion)
  • Proficiency with Google Sheets for data analysis and reconciliation
  • Experience with Mastertax or similar tax filing platforms
  • Comfortable making phone calls to tax agencies and researching compliance requirements
  • Willingness and openness to learn new things daily

Nice To Have

  • Multi-state payroll tax compliance experience (NY and CA experience a bonus)
  • Experience with penalty waiver processes and agency negotiations
  • Active CPA license
  • Background in high-growth SaaS or payroll/HR startup
  • Familiarity with third-party administrator workflows
  • Interest in process improvement and automation

What We Offer

  • Direct mentorship from experienced tax operations professionals
  • Opportunity to own end-to-end tax compliance processes
  • Exposure to emerging tax tech and AI tools
  • Collaborative team environment with clear career growth path
  • Competitive salary and benefits

Benefits at Warp:

  • 100% Health Coverage: Comprehensive medical, dental, and vision plans for you and your dependents
  • 401(k) Matching: Start investing in your future from day one
  • Unlimited PTO: Flexible PTO policy
  • Commuter Benefits: Pre-tax commuter benefits for your daily trip to our NYC office
  • Catered Lunch Daily
  • Quarterly Offsites

Skills

Payroll Tax ComplianceMulti-State Tax RegistrationForm 941MastertaxGoogle SheetsJiraLinearNotionSlackZoom

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