Payroll Operations Specialist
Manages payroll tax registrations, agency accounts, regulatory filings, tax notices, and unemployment claims while coordinating with customers, vendors, and government agencies. The role requires strong organization, attention to detail, communication skills, and 2–3 years of relevant operations or compliance experience preferred.
About the job
Responsibilities
- Register employers with state and local payroll tax agencies; manage agency accounts, credentials, and ongoing maintenance.
- Research state compliance requirements and coordinate with government agencies to resolve registration and account issues.
- Process and maintain foreign qualifications, including filings, renewals, withdrawals, and vendor coordination.
- Review and route tax notices, respond to unemployment claims, and manage other compliance-related administrative requests.
- Coordinate client services, including California Statement of Information filings, agency payment research, and check processing.
- Maintain accurate documentation, update internal systems, and identify opportunities to improve operational processes through automation and scalable workflows.
Requirements
- Strong organizational skills and exceptional attention to detail.
- Ability to manage multiple priorities in a fast-paced environment.
- Excellent written communication and customer service skills.
- Comfortable researching regulations and navigating government agency websites.
- Ability to work independently while collaborating across cross-functional teams.
- Preferred: 2–3 years of experience in payroll operations, payroll tax registrations, compliance, Secretary of State filings, or other regulatory or administrative operations.
Nice to Have
- Experience solving operational and compliance challenges from start to finish.
- Experience communicating with customers, government agencies, and external partners.
- Experience identifying process improvements and leveraging automation to increase efficiency.
Compensation
- US employees in New York City, Los Angeles, Seattle, or the San Francisco Bay Area: $85,500–$96,200 USD base salary.
- US employees outside of New York City, Los Angeles, Seattle, or the San Francisco Bay Area: $77,000–$86,600 USD base salary.
- Canadian employees in any location: CAD 80,800–90,900 base salary.
- Total rewards include base salary, equity, and benefits.
Skills
Payroll Operations, Payroll Tax, Tax Registrations, Compliance, Foreign Qualifications, Regulatory Research, Unemployment Claims, Process Automation
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