Account Manager - New York

Responsibilities

Client Operations & Communication

• Run the account operating rhythm: prep agendas, take notes, track action items, and send crisp recaps for WBRs/MBRs/QBRs.
• Build and maintain 30-60-90 day plans for each client; update owners, timelines, and success metrics weekly.
• Draft client updates and deck slides; translate performance data into clear narratives and concrete next steps.
• Manage tickets and issues, chase dependencies, and keep all stakeholders aligned and on timeline.

TikTok Shop Execution & Health

• Own day-to-day Seller Center hygiene: PDP checks (titles, attributes, images), catalog updates, and compliance follow-ups.
• Monitor and report account-health metrics (e.g., Late Dispatch Rate, Valid Tracking Rate, cancellations/refunds) and flag risks early.
• Launch and coordinate promotions (bundles, coupons, seasonal events) with Content and Media teams.
• Support troubleshooting for approvals or policy issues by organizing evidence, timelines, and escalation documentation.

Cross-Functional Orchestration (No Content Creation)

• Write airtight briefs for Content and Creative teams; track revisions against SLAs and quality bars.
• Partner with Media and Analytics on dashboards, UTM hygiene, and weekly performance readouts (GMV, CTR, CVR, AOV, refunds).
• Coordinate with Ops and Logistics on fulfillment readiness and customer experience status.

Data, QA, and Process

• Maintain source-of-truth documentation in Notion: trackers, risk logs, promo calendars, and asset libraries.
• Perform QA checks before delivery (accuracy, links, pricing, promo eligibility, compliance).
• Contribute to and improve playbooks and SOPs; capture lessons learned in retros to help the team move faster over time.

Requirements

• 1–7+ years in e-commerce, marketplaces, digital marketing, consulting, or client-facing operations (agency experience a plus).
• Strong project management skills: task tracking, timelines, stakeholder coordination.
• Proficiency in Google Sheets/Excel; comfort working with dashboards and basic analysis (filters, pivots, lookups).
• Excellent written and verbal communication with a strong service mindset.
• Familiarity with TikTok as a consumer platform and eagerness to master TikTok Shop (we’ll train you on our playbooks).

Strong bonus: experience with TikTok Shop, Seller Center, or marketplace operations.

Compensation & Benefits

• Competitive compensation, performance upside, and flexible/hybrid work (location dependent).