Account Manager - New York
Execute TikTok Shop account operations including client communication, Seller Center maintenance, promotion coordination, and cross-team orchestration. Requires 1+ years in e-commerce or client-facing roles, strong project management, and proficiency in Sheets/Excel.
About the job
Responsibilities
Client Operations & Communication
- Run the account operating rhythm: prep agendas, take notes, track action items, and send crisp recaps for WBRs/MBRs/QBRs.
- Build and maintain 30-60-90 day plans for each client; update owners, timelines, and success metrics weekly.
- Draft client updates and deck slides; translate performance data into clear narratives and concrete next steps.
- Manage tickets and issues, chase dependencies, and keep all stakeholders aligned and on timeline.
TikTok Shop Execution & Health
- Own day-to-day Seller Center hygiene: PDP checks (titles, attributes, images), catalog updates, and compliance follow-ups.
- Monitor and report account-health metrics (e.g., Late Dispatch Rate, Valid Tracking Rate, cancellations/refunds) and flag risks early.
- Launch and coordinate promotions (bundles, coupons, seasonal events) with Content and Media teams.
- Support troubleshooting for approvals or policy issues by organizing evidence, timelines, and escalation documentation.
Cross-Functional Orchestration (No Content Creation)
- Write airtight briefs for Content and Creative teams; track revisions against SLAs and quality bars.
- Partner with Media and Analytics on dashboards, UTM hygiene, and weekly performance readouts (GMV, CTR, CVR, AOV, refunds).
- Coordinate with Ops and Logistics on fulfillment readiness and customer experience status.
Data, QA, and Process
- Maintain source-of-truth documentation in Notion: trackers, risk logs, promo calendars, and asset libraries.
- Perform QA checks before delivery (accuracy, links, pricing, promo eligibility, compliance).
- Contribute to and improve playbooks and SOPs; capture lessons learned in retros to help the team move faster over time.
Requirements
- 1–7+ years in e-commerce, marketplaces, digital marketing, consulting, or client-facing operations (agency experience a plus).
- Strong project management skills: task tracking, timelines, stakeholder coordination.
- Proficiency in Google Sheets/Excel; comfort working with dashboards and basic analysis (filters, pivots, lookups).
- Excellent written and verbal communication with a strong service mindset.
- Familiarity with TikTok as a consumer platform and eagerness to master TikTok Shop (we’ll train you on our playbooks).
Strong bonus: experience with TikTok Shop, Seller Center, or marketplace operations.
Compensation & Benefits
- Competitive compensation, performance upside, and flexible/hybrid work (location dependent).
Skills
Google Sheets, Excel, Tiktok Shop, Seller Center, Notion, Project Management, Data Analysis, Google Analytics, Utm Tracking, Dashboards
Similar jobs
Account Management jobs
Spotlight
United States
Manages day-to-day TikTok Shop account execution, client operations, promotions, health monitoring, and cross-functional delivery. Requires 1+ years in e-commerce, marketplaces, digital marketing, consulting, or client-facing operations, plus strong project management and spreadsheet skills.
WorkWave
United States
Own customer success and new-business sales for a field service software solution by leading QBRs, demonstrating products, managing pipeline and forecasting, and achieving recurring-revenue quotas. Requires at least 2 years of sales experience and strong consultative communication skills.
Applecart
New York, NY
Manages client accounts and digital marketing campaign delivery, including audience building, reporting, client communications, and cross-functional coordination. Requires at least one year of related communications, public affairs, marketing, or agency experience, plus strong organization and attention to detail.
Wiz
United States
Manages the end-to-end renewal process for commercial SaaS customers, partnering with Customer Success, Sales, Legal, Deal Desk, and channel partners to retain and expand revenue. Requires cybersecurity and renewals experience, SaaS revenue organization experience, and familiarity with renewal systems.
Wiz
United States
Manages SaaS customer renewals, retention, expansion, forecasting, and renewal-risk mitigation in partnership with Sales, Customer Success, Legal, and channel teams. Requires at least 2 years of cybersecurity and renewals experience, with SaaS revenue experience preferred.