Authorization Supervisor
Own and scale the authorization function for a complex healthcare pre-bill operation, including denial-trend management, workflow automation, team leadership, and payer partnerships. The role requires healthcare authorization or billing experience, people management, analytical ability, and comfort with SQL-driven processes.
About the job
Responsibilities
- Own the authorization-denial pipeline at the trend level, identifying root causes across payers and driving systemic resolution.
- Build and maintain automated workflows that reduce manual authorization work.
- Manage and develop the authorization team, including staffing, quality audits, and productivity standards.
- Own key partner relationships for authorization-specific issues, escalations, and process improvements.
- Represent authorization in cross-functional discussions with payer partnerships.
- Partner with Billing, Eligibility, and Coding to resolve authorization issues and escalate systemic trends.
- Prepare the function for new frameworks and partnerships as the company expands.
Requirements
- 3+ years of experience in authorization, utilization management, patient access, or medical billing.
- At least 1 year of people management experience.
- SQL fluency or the ability to ramp up quickly; comfort directing and verifying data-driven automated workflows.
- Analytical ability to identify denial trends across payers.
- Experience managing external partner relationships and professional escalations.
- Process-oriented approach to building repeatable workflows for a high-volume, complex function.
- Adaptability in a fast-moving, partially built environment.
Nice-to-haves
- VA Community Care Network or other government payer authorization experience.
- Employee Assistance Program experience, including Cigna or Octave.
- Experience building or scaling an operational function from an ad hoc or manual state.
- Hands-on SQL or workflow-automation experience.
Compensation & Benefits
- Base compensation: $74,880–$84,240 USD annually.
- Fully remote, with possible travel 2–3 times per year for company or department offsites.
- Medical, dental, vision, life, and disability coverage.
- No-cost access to therapy through the company platform for US employees.
- Retirement savings programs and equity opportunities.
- Flexible time off, paid holidays, and a company-wide winter break.
- Up to 18 weeks of paid parental leave and a new-child stipend.
- Weekly flexible time for mental health and self-care.
- Wellness and development stipend.
- Pre-tax commuter benefits.
- Home office and meal benefits.
- Additional wellbeing benefits, virtual care, pet insurance discounts, and global travel assistance.
Skills
SQL, Workflow Automation, Authorization Management, Utilization Management, Patient Access, Medical Billing, Denial Management, Data Analysis, People Management, Quality Audits, Payer Relations, Process Improvement
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