Manager, Business Operations

Responsibilities

Work Orchestration

• Own systems and processes that plan and allocate work across the organization.
• Build and maintain models that route work efficiently as volume, team capacity, and service lines change.

KPI Reporting

• Build and maintain reporting that gives leadership an accurate, real-time view of business performance.
• Monitor data closely and identify anomalies before they become larger issues.

Resource Forecasting

• Build and maintain forecasting models that project staffing and capacity needs against demand.
• Translate forecasts into actionable recommendations for leadership.

Billing Operations

• Own billing sheet accuracy and processes, including reconciliation and quality assurance.

Automation and AI Adoption

• Identify manual, spreadsheet-based, or repetitive work that can be automated or AI-assisted.
• Build solutions using Excel or Sheets scripting, SQL, and emerging AI tools.

Process Optimization

• Improve processes, workflows, and systems to increase accuracy and efficiency.
• Lead cross-functional implementations end to end, including change management and adoption.

Requirements

• 3–5 years of experience in business operations, analytics, or finance, ideally in a startup or technology-focused environment.
• Track record of building and operating systems; experience owning forecasting, billing, or resource planning is a plus.
• Expert-level Excel or Google Sheets skills, including formulas, modeling, automation, and scripting.
• Working proficiency in SQL and analytics tools such as Looker.
• Comfort using AI tools such as Claude Cowork.
• Strong attention to detail and a track record of accurate work.
• Ability to design systems that connect planning, allocation, forecasting, and billing.
• Experience leading the build or overhaul of an operational system, including change management.
• Strong verbal and written communication skills, with the ability to work with senior leadership and translate technical or data-heavy work into clear recommendations.

Compensation and Benefits

• Nashville base pay range: $72,000–$105,000.
• San Francisco base pay range: $97,000–$136,000.
• Eligible full-time regular employees may receive equity, a 401(k), health benefits, and other benefits.
• Flexible vacation and time-off policy.
• Federal holidays observed.
• Wellness benefits.
• Twelve weeks of fully paid parental leave for birthing and non-birthing parents.