Senior Solutions Architect

Responsibilities

Strategic Engagement & Customer Leadership

• Serve as the technical lead and trusted advisor for strategic enterprise accounts throughout the API lifecycle.
• Understand customers’ strategic initiatives, organizational goals, and API maturity, and align Postman’s platform to outcomes such as digital acceleration, developer productivity, and API monetization.
• Define and drive joint success plans covering technical enablement and business value realization.

Business-Driven Technical Advisory

• Translate business drivers and pain points into actionable technical strategies using Postman’s products.
• Develop implementation paths for API governance, developer onboarding, service discoverability, and versioning challenges.
• Advise customers on API design, testing, monitoring, collaboration, and consumption best practices.

Knowledge Sharing & Product Influence

• Identify usage patterns, friction points, and unmet needs across customer accounts.
• Contribute to internal playbooks and reusable enterprise architectures.
• Provide structured customer feedback to Product and Engineering teams to inform roadmap and feature prioritization.
• Partner with Product Managers on roadmap reviews, early-access programs, and pilot deployments.

Opportunity Discovery & Growth

• Discover new use cases, teams, and departments where Postman can deliver value.
• Map expansion pathways using product usage data, account planning, and stakeholder interviews.
• Collaborate with Account Executives and Customer Success Managers on renewals, expansions, and cross-functional adoption.

Cross-Functional Collaboration

• Collaborate with Sales, Customer Success, Solutions Engineering, Product, Engineering, Marketing, and Partnerships on account strategy and execution.
• Lead or contribute to account reviews, customer business reviews, and deal desk discussions.

Relationship Building & Executive Engagement

• Build trusted relationships with senior technical and business stakeholders.
• Navigate complex organizations to influence decisions and alignment across silos.
• Represent Postman in customer briefings, workshops, and co-innovation sessions.

Requirements

• 8+ years of experience in a technical, customer-facing role such as Technical Account Manager, Solutions Architect, or Enterprise Consultant.
• Experience working with Fortune 500 or large global enterprises across complex, multi-cloud, and hybrid environments.
• Based in London, UK, with approximately 30–40% travel.
• Fluency in French, Spanish, or Portuguese.
• Track record of driving enterprise adoption of API platforms and delivering measurable impact through solutioning, technical leadership, and strategic account growth.
• Technical knowledge of the end-to-end API lifecycle, including RESTful API design, GraphQL, OpenAPI/Swagger, API governance, schema standardization, lifecycle management, OAuth 2.0, JWT, API keys, SSO/SAML, mocking, testing, monitoring, documentation, and environment and variable management.
• Hands-on experience with Git, CI/CD systems, and modern DevOps and infrastructure tools.
• Ability to develop custom scripts or integrations using JavaScript or Python.
• Strong business acumen and executive presence, with the ability to connect technical challenges to business opportunities and customer KPIs.
• Experience leading customer workshops, technical enablement sessions, and strategic roadmap reviews.
• Ability to influence cross-functional internal teams and deliver long-term customer strategies.
• Highly curious, analytical, impact-driven, and committed to continuous learning and customer advocacy.

Benefits

• Pay-on-performance philosophy.
• Flexible schedule.
• Full medical coverage.
• Flexible paid time off.
• Wellness reimbursement and programs.
• Monthly lunch stipend.
• Team-building events.
• Donation-matching program.