Senior Implementation Specialist
Leads technical onboarding and activation for complex merchants, managing implementation projects and translating business requirements into scalable solutions. Requires 4+ years of customer-facing experience, including 3+ years in project management, implementation, or onboarding.
About the job
Responsibilities
- Lead technical onboarding and activation for new merchants.
- Support pre-sales discovery, scoping, planning, solution validation, and positioning of professional services.
- Own multiple complex onboarding projects, balancing priorities, timelines, and resources.
- Partner cross-functionally with Sales, Account Management, Customer Success, Product, Marketing, and Engineering.
- Communicate technical requirements clearly to technical and non-technical stakeholders.
- Identify and manage risks throughout the onboarding lifecycle.
- Support data entry and data migration for selected sellers.
- Provide guidance on Square’s platform, ecosystem, product capabilities, and limitations.
- Translate seller requirements into feature requests and roadmap input for Product teams.
- Mentor junior team members and contribute to team enablement.
- Identify process gaps and improve workflows using scalable AI-powered automation.
- Travel up to 10% for client meetings, hardware installations, and internal events.
Requirements
- 4+ years of experience in a customer-facing role.
- 3+ years of experience in project management, implementation, or onboarding.
- Experience managing multiple complex projects across competing priorities, timelines, and resources.
- Ability to distill complex requirements into tailored solutions and communicate technical concepts clearly.
- Working knowledge of project management methodologies, tools, and best practices.
- Experience in the POS, payments, or broader technology industry.
Benefits
- Remote work options.
- Medical insurance.
- Flexible time off.
- Retirement savings plans.
- Modern family planning benefits.
Skills
Project Management, Implementation, Onboarding, Point Of Sale, Payments, Data Migration, AI Automation, Solution Validation
Similar jobs
Solutions Architecture jobs
Notion
London, United Kingdom
Leads and develops a Forward Deployed Engineering team delivering complex enterprise implementations across EMEA, combining people management, technical architecture, customer-facing delivery, and migration expertise. Requires 8+ years of hands-on technical experience and 2+ years leading engineers.
Anthropic
London, United Kingdom
Advises life sciences institutions on adopting and deploying Claude, translating scientific workflows into scalable AI solutions and informing product direction. Requires 8+ years of technical experience, life sciences or scientific computing expertise, and strong customer-facing communication skills.
OpenAI
London, United Kingdom
Leads end-to-end deployment of frontier AI systems for strategic customers, from discovery and system design through production rollout and adoption. Requires 6+ years of customer-facing engineering or deployment experience, production coding ability, LLM experience, and professional Spanish and English fluency.
Ashby
United StatesLeads complex, end-to-end SaaS implementations for strategic and enterprise customers, coordinating stakeholders, guiding change management, and improving delivery processes. Requires extensive implementation experience, technical understanding of configurable SaaS products, strong communication, and customer-facing problem-solving skills.
Databricks
London, United Kingdom
Provides technical pre-sales and architecture guidance for secure, scalable Databricks deployments across major cloud platforms. The role requires strong cloud infrastructure, identity, networking, infrastructure-as-code, Python, and Spark expertise, plus the ability to engage senior customer stakeholders.