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FolioFolioUnited States

Product Ops, Buy

Leads end-to-end Folio Buy onboarding workflow for hotel customers, identifies bottlenecks, scopes product improvements, and builds monitoring/tooling to automate manual processes. Requires 3-6 years in product ops or adjacent roles, technical skills for coding/monitoring, and strong prioritization in fast-paced SaaS environment.

Salary not listed
Remote3+ YOEProduct Operations

About the role

Responsibilities

  • Own the Folio Buy workflow end-to-end: map current process, identify bottlenecks, maintain visibility into time/effort spent.
  • Prioritize and scope product improvements, defining P0/P1/P2 enhancements for simpler onboarding.
  • Partner with operations and engineering teams to address issues in setups, customer/supplier pain points.
  • Build programmatic monitoring and tooling: automate repetitive steps, create dashboards, develop visibility tools.
  • Design and improve internal processes: playbooks, templates, admin workflows for supplier setup and bulk imports.
  • Support business development to enhance customer experience.

Requirements

  • 3–6 years in product operations, product management, technical operations, or product-adjacent role at high-growth startup/SaaS.
  • Technically sharp, product-oriented: analytical, dynamic, comfortable writing code, mapping processes, building tooling.
  • Strong user experience/onboarding intuition: simplify flows, reduce friction, shorten time-to-value.
  • Comfortable with systems/tooling: design processes, playbooks, admin tools.
  • Excellent scoping, prioritization, communication (translate ops to engineering).
  • Thrive in fast-paced environments: resourceful, proactive.

Nice-to-Haves

  • Engineering/technical background (read code, write specs, understand constraints).
  • Experience with onboarding/implementation/customer setup in B2B SaaS.
  • Familiarity with procurement, supply chain, hospitality.
  • Experience with admin/internal tooling or ops platforms.
  • Series A–B company experience.

Skills

JavaScriptPythonSQLGoogle SheetsLinearNotionSlackGoogle MeetDashboardsAutomationInternal Tooling
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