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HiveHiveSan Francisco, CA

Forward Deployed Software Engineer

Forward Deployed Software Engineer builds and delivers custom engineering solutions for enterprise customers, resolves technical issues, and drives product adoption through API integrations and cross-functional collaboration. Requires 1+ years software engineering experience, Python/JavaScript proficiency, and strong customer-facing skills.

Salary not listed
On-site1+ YOESales Engineering

About the role

Responsibilities

  • Own the full end-to-end delivery of high-impact solutions for our most strategic partners
  • Efficiently resolve urgent technical customer support tickets; ensure proactive and timely communication with key client stakeholders
  • Drive innovation through coding and implementation to solve complex problems
  • Collaborate cross-functionally with product and engineering teams to influence priorities and shape product roadmap
  • Build and maintain internal documentation, playbooks, and enablement content
  • Actively partner with customers to define success metrics, KPIs, and adoption strategies aligned to their goals; track progress against metrics
  • Represent the voice of the customer internally, and provide actionable feedback to influence product direction and feature development
  • Monitor usage, adoption, and engagement metrics to proactively address risks and ensure long-term retention

Requirements

  • Bachelor’s degree in computer science, mathematics, engineering, physics, or a related technical field
  • 1+ years of software engineering experience
  • Prior professional experience supporting technical customers and iterating solutions in real time
  • Strong engineering background with proficiency in programming languages such as Python, Javascript/Typescript, or similar, and a deep understanding of software architecture and API integrations
  • Excellent verbal and written communication skills and exceptional attention to detail, with experience engaging both business and technical audiences
  • Ability to juggle multiple priorities in a fast-paced environment

Skills

PythonJavaScriptTypeScriptAPI IntegrationsSoftware Architecture

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