Director, Value Realization

What You’ll Own

• Design and operationalize a repeatable ROI framework for prospects and customers
• Serve as a cross-functional leader influencing GTM strategy, product direction and customer growth initiatives through measurable customer value outcomes
• Develop a technical assessment methodology for evaluating prospective and existing customers, identifying fit, readiness, and value potential, while generating insights that inform Clarium's ideal customer profile as the dataset matures
• Partner with Sales and Marketing to strengthen our commercial value narrative
• Establish pre- and post-implementation baselines for each customer to measure realized outcomes, and aggregate trends and insights across the portfolio to identify patterns in value delivery
• Create an initial value realization dashboard in collaboration with Product and Data teams
• Enable Customer Experience teams to lead ROI-driven QBRs and executive conversations
• Translate operational and product outcomes into executive-level narratives that support customer expansion, retention and strategic decision-making
• Participate in advanced sales cycles, including executive-level prospect meetings, on-site presentations, and strategic ROI discussions with prospective customers
• Help shape requirements for AI-driven and agentic workflow capabilities by translating customer operational patterns and value outcomes into scalable product intelligence
• Identify opportunities to improve expansion, retention, and long-term customer value
• Build the systems, processes, and eventually team structure needed to scale the function
• Influence product roadmap decisions based on measurable customer outcomes
• Drive measurable improvements in customer expansion and retention
• Establish Value Realization as a core capability across the organization

What We’re Looking For

• Experience in value engineering, strategic consulting, customer strategy, revenue operations, or customer value realization
• Strong executive communication skills with the ability to engage CFO, COO, and CEO stakeholders
• Analytical mindset with experience translating operational data into business outcomes
• Ability to design scalable operational frameworks, playbooks and measurement systems that evolve from early customer engagements into repeatable company-wide capabilities
• Ability to work cross-functionally across Sales, CX, Product, and Data teams
• Experience building processes and functions in high-growth environments
• Comfort operating in ambiguity and creating structure from scratch
• Healthcare technology or enterprise SaaS experience preferred

Compensation & Benefits

• Target Base Salary Range: $140,000–$190,000
• Incentive Stock Options proportionate to your salary
• Fully remote, with a NYC co-working space available; 20–25% travel expected for on-site executive engagements, QBRs, and account health visits
• Unlimited PTO
• Top-tier health, vision, and dental benefits
• 401K