Technical Account Manager provides strategic technical guidance to customers using Tulip's no-code platform, leading workshops, integrations, and adoption strategies in manufacturing. Requires 5-7 years in technical customer-facing roles and manufacturing knowledge.
Salary not listed
Hybrid5+ YOEAccount Management
About the role
Key Responsibilities
Strategic Technical Advisory
Partner with customers and the Tulip account team to develop and execute technical success plans for assigned accounts
Provide expert guidance on Tulip platform architecture, integrations, and advanced use cases
Lead technical discussions with customer stakeholders, from app builders to IT and Operations leaders
Identify opportunities for deeper platform adoption and technical optimization
Customer Enablement & Growth
Conduct technical workshops, training sessions, and platform deep-dives
Help customers design scalable solutions using Tulip's no-code platform
Guide customers through complex technical implementations and integrations
Collaborate with customers to establish technical best practices and governance
Cross-Functional Collaboration
Work closely with Account Executive and Customer Success Manager to ensure seamless customer experience and account growth
Partner with Product and Engineering teams to communicate customer technical requirements
Collaborate with Sales Engineering during expansion opportunities
Support renewal processes with technical value demonstrations
Technical Expertise & Thought Leadership
Stay current on Tulip platform capabilities, industry trends, and manufacturing technologies
Develop technical content, documentation, and enablement materials
Participate in customer advisory boards and technical user groups
Represent Tulip at industry events and technical conferences
What skills do I need?
Technical Background
5-7 years of experience in technical customer-facing roles (Solutions Engineering, Technical Consulting, or similar)
3+ Years of Tulip delivery experience preferred
Strong understanding of manufacturing operations, Industry 4.0, or industrial software
Experience with APIs, system integrations, and database concepts
Familiarity with no-code/low-code platforms preferred
Ability to travel (estimated 20%)
Communication & Collaboration
Excellent written and verbal communication skills
Ability to translate complex technical concepts for diverse audiences
Strong presentation and workshop facilitation skills
Collaborative mindset with experience working across teams
Industry Knowledge
Deep knowledge of digital transformation initiatives in industrial settings
Understanding of manufacturing processes and operational challenges
Experience with manufacturing execution systems (MES) and similar platforms
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