Account Manager

Responsibilities

• Complete reporting and data requirements based on client and team needs.
• Own customer satisfaction and retention for assigned clients.
• Build trusting relationships with client operational leadership.
• Maintain a comprehensive understanding of customers’ business challenges.
• Lead cross-functional project management to resolve escalated client issues, coordinating internal and external teams.
• Support research and data activities for escalated issue resolution.
• Identify product gaps through business impact assessments and manage client expectations.
• Prioritize issues and assess escalations that may create client attrition risk, ensuring strong mitigation plans are in place.

Requirements

• 3–5 years of direct account management or relationship management experience in healthcare.
• Working knowledge of commercial health insurance and pharmacy benefits preferred.
• Executive-level communication and interpersonal skills, including conflict navigation and mediation.
• Experience managing client relationships, documenting expectations and deliverables, informing stakeholders, and achieving client satisfaction.
• Ability to work independently and cross-functionally.
• Self-driven, results-oriented, disciplined, and able to take initiative with minimal direction.
• Strong conflict-resolution, communication, consultative, and tactful problem-solving skills.
• Bachelor’s degree or equivalent experience required.

Benefits

• Medical, pharmacy, dental, vision, life, AD&D, short- and long-term disability insurance.
• Flexible spending benefits.
• 401(k) retirement savings program.
• Discretionary paid time off and company holidays.
• Wellness, commuter, employee assistance, professional development, and training benefits.
• Paid parental leave.
• Potential eligibility for bonuses, commissions, or equity.