Associate Account Manager
Supports Commercial customers across onboarding and the customer lifecycle by resolving issues, driving adoption and retention, managing account programs, and negotiating renewals. Requires a bachelor’s degree or equivalent experience and 1–2 years in sales, account management, or a similar SaaS customer-facing role.
About the job
Responsibilities
- Partner with Commercial customers to ensure an excellent customer experience through timely, accurate communication.
- Develop a deep understanding of the product and advise customers on relevant features and functionality.
- Support Commercial Account Managers with account prioritization and revenue opportunities.
- Execute playbooks and programs, tracking results against KPIs such as user adoption, customer retention, and upsells.
- Drive satisfaction, adoption, and retention while reducing churn through knowledgeable, outcome-focused guidance.
- Represent the customer internally and provide feedback to improve customer value and retention.
- Refine segmentation for the scaled customer portfolio to inform engagement strategies.
- Renew, process, and negotiate contracts.
Requirements
- Bachelor’s degree or equivalent relevant work experience.
- 1–2 years of experience in sales, account management, or a related customer-facing role at a rapidly growing SaaS company.
- Experience managing a high volume of accounts across onboarding and the customer lifecycle.
- Excellent project management, organizational, communication, and attention-to-detail skills.
- Data-driven approach to improving efficiency.
- Ability to prioritize and problem-solve in a fast-paced environment.
- Strong product knowledge and customer solution orientation.
- Passion for travel and customer experience.
- Self-motivated, proactive, and energetic approach.
Compensation
- Pay range: $32–$43 USD.
- For roles with on-target earnings, the range includes base salary and target incentive compensation.
Skills
SaaS, Account Management, Customer Experience, Project Management, Customer Retention, User Adoption, Upselling, Contract Negotiation, Data Analysis, Product Knowledge
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