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StripeStripeSan Francisco, CA

Head of Marketing Operations

Lead Stripe's global Marketing Operations team of 15-20 (plus 25-30 specialists). Set strategy for marketing systems, lead routing, campaign execution, and AI solutions while partnering cross-functionally with Sales, Revenue, and Marketing teams. Requires 10+ years B2B marketing/revenue ops experience and 5+ years managing managers in global environments.

Salary not listed
Hybrid10+ YOERevenue Operations

About the role

Responsibilities

  • Drive excellence in the operations and systems that support inbound and outbound sales, digital marketing channels, and in-person events.
  • Partner with Demand Generation Systems to build, buy, improve, and support the technology for digital marketing campaigns, in-person events, and sales development.
  • Ensure accurate routing and progression of leads to match sales coverage decisions, demand marketing strategies, and agreed upon timelines.
  • Ensure generation and maintenance of sufficient account coverage and quality of sales contacts and marketing database subscribers for sales and marketing outreach.
  • Ensure production of digital marketing campaigns with velocity and at the highest quality.
  • Serve as the senior marketing operations voice in cross-functional workstreams with Sales Development, Sales Operations, Revenue, and Regional Marketing teams.
  • Build, develop, and retain a high-performing marketing operations team.
  • Set strategic direction, objectives, and key results for the Marketing Operations organization, aligned to broader marketing and Stripe-wide objectives and key results.

Minimum Requirements

  • 10+ years of experience in B2B marketing or revenue operations and working directly on an enterprise marketing technology stack (Marketing Automation Platform, CRM, sales engagement, company and contact data, etc.).
  • 5+ years of direct people management experience, including managing managers and building teams of 10+ people; experience managing distributed and global teams.
  • 3+ years of working in a global B2B company with hundreds of marketers and sales development representatives.
  • Demonstrated ability to design and scale operations organizations, including structuring teams and managing through ambiguity.
  • Experience leading programs across multiple functional areas simultaneously.
  • Track record of driving measurable improvements in B2B marketing operations.
  • Strong cross-functional influence and ability to drive alignment at senior levels across Sales Development, Sales Operations, Revenue, and Regional Marketing.
  • Strong analytical skills, including the ability to use data to diagnose operational problems, set targets, and evaluate program outcomes.
  • Ability to build working prototypes and demos with AI to solve marketing operations challenges.
  • Prior responsibility for launching AI solutions to sales development or marketing teams.

Preferred Qualifications

  • 15+ years of experience in B2B marketing or revenue operations and working directly on an enterprise marketing technology stack (Marketing Automation Platform, CRM, sales engagement, company and contact data, etc.).
  • 10+ years of direct people management experience, including managing managers and building teams of 10+ people; experience managing distributed and global teams.
  • 5+ years of working in a global B2B company with hundreds of marketers and sales development representatives.

Skills

Marketing Automation PlatformCRMSales EngagementAIMarketing OperationsRevenue OperationsB2B Marketing

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