Account Manager, Healthcare
Own and grow a portfolio of healthcare accounts (health systems, hospitals, payers) by driving retention, expansion, and value realization. Build executive relationships, lead business reviews, identify upsell opportunities, and collaborate cross-functionally in a quota-carrying role.
About the job
Responsibilities
- Own a portfolio of active Healthcare accounts—serving as the primary point of contact and strategic advisor for health systems, hospitals, payers, and public healthcare agencies
- Drive retention and growth by developing and executing account plans that identify ways to deepen value creation for our customers and support their end users
- Build and maintain strong executive-level relationships with CIOs, CTOs, CISOs, CMIOs, digital transformation leaders, and IT stakeholders
- Lead business reviews (QBRs/EBRs) that connect ID.me’s solutions to customer goals, demonstrate measurable value, and surface new use cases
- Collaborate cross-functionally with Sales, Product, Onboarding, Value Management Office, Legal, and Solutions Consulting to ensure seamless onboarding, go-live execution, and ongoing value realization
- Partner with the Channels and Alliances team to leverage strategic partnerships that enhance customer outcomes
- Identify, qualify, drive, and close growth opportunities (upsells, cross-sells, and add-on use cases) within the existing customer base
- Serve as the voice of the customer internally—capturing market feedback, surfacing product gaps, and contributing strategic insights to ID.me’s broader healthcare roadmap
- Monitor account health, flag risks early, and proactively drive renewal and retention strategies
Ideal Qualifications
- 5–10 years of experience in account management, customer success, or enterprise sales within healthcare technology or SaaS organizations
- Demonstrated success managing and growing complex, multi-stakeholder enterprise accounts within health systems, hospitals, or payers
- Proven track record of driving retention, expansion, and renewal in a quota-carrying account management role
- Experience building executive-level relationships with IT and clinical leadership (CIO, CTO, CISO, CMIO, VP IT, Digital Transformation)
- Strong understanding of healthcare IT environments, including EMR ecosystems (e.g. Epic, Oracle, eCW, Meditech), patient portals, digital front doors, and interoperability initiatives
- Familiarity with federal and state healthcare programs and regulatory frameworks impacting identity, privacy, and access
- Experience leveraging AI tools to drive account management activities efficiently
- Experience working in or selling identity and access management (IAM), cybersecurity, authentication, or fraud prevention solutions is a strong plus
- Ability to navigate regulated markets and complex procurement and renewal processes
- Experience working in high-growth or venture-backed technology companies
- Entrepreneurial mindset with strong ownership, initiative, and resilience
- Excellent written and verbal communication skills with the ability to engage and influence executive audiences
Benefits
- Comprehensive medical, dental, vision, health savings account, flexible spending accounts (medical, limited purpose, dependent care, commuter benefit accounts), basic and voluntary life and AD&D insurance, 401(k) with company match, parental leave, unlimited paid time off (subject to policy terms, including 8 company holidays), short and long-term disability insurance, accident and critical illness insurance, referral bonus, employee assistance program, pet insurance, travel assistance, wellbeing and childcare discounts, benefit advocates, and learning and development benefits.
Skills
Account Management, Customer Success, Enterprise Sales, Healthcare It, Emr Systems, Epic, Oracle, Ecw, Meditech, IAM, Cybersecurity, Authentication, AI Tools
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