Account Manager, Healthcare

Responsibilities

• Own a portfolio of active Healthcare accounts—serving as the primary point of contact and strategic advisor for health systems, hospitals, payers, and public healthcare agencies
• Drive retention and growth by developing and executing account plans that identify ways to deepen value creation for our customers and support their end users
• Build and maintain strong executive-level relationships with CIOs, CTOs, CISOs, CMIOs, digital transformation leaders, and IT stakeholders
• Lead business reviews (QBRs/EBRs) that connect ID.me’s solutions to customer goals, demonstrate measurable value, and surface new use cases
• Collaborate cross-functionally with Sales, Product, Onboarding, Value Management Office, Legal, and Solutions Consulting to ensure seamless onboarding, go-live execution, and ongoing value realization
• Partner with the Channels and Alliances team to leverage strategic partnerships that enhance customer outcomes
• Identify, qualify, drive, and close growth opportunities (upsells, cross-sells, and add-on use cases) within the existing customer base
• Serve as the voice of the customer internally—capturing market feedback, surfacing product gaps, and contributing strategic insights to ID.me’s broader healthcare roadmap
• Monitor account health, flag risks early, and proactively drive renewal and retention strategies

Ideal Qualifications

• 5–10 years of experience in account management, customer success, or enterprise sales within healthcare technology or SaaS organizations
• Demonstrated success managing and growing complex, multi-stakeholder enterprise accounts within health systems, hospitals, or payers
• Proven track record of driving retention, expansion, and renewal in a quota-carrying account management role
• Experience building executive-level relationships with IT and clinical leadership (CIO, CTO, CISO, CMIO, VP IT, Digital Transformation)
• Strong understanding of healthcare IT environments, including EMR ecosystems (e.g. Epic, Oracle, eCW, Meditech), patient portals, digital front doors, and interoperability initiatives
• Familiarity with federal and state healthcare programs and regulatory frameworks impacting identity, privacy, and access
• Experience leveraging AI tools to drive account management activities efficiently
• Experience working in or selling identity and access management (IAM), cybersecurity, authentication, or fraud prevention solutions is a strong plus
• Ability to navigate regulated markets and complex procurement and renewal processes
• Experience working in high-growth or venture-backed technology companies
• Entrepreneurial mindset with strong ownership, initiative, and resilience
• Excellent written and verbal communication skills with the ability to engage and influence executive audiences

Benefits

• Comprehensive medical, dental, vision, health savings account, flexible spending accounts (medical, limited purpose, dependent care, commuter benefit accounts), basic and voluntary life and AD&D insurance, 401(k) with company match, parental leave, unlimited paid time off (subject to policy terms, including 8 company holidays), short and long-term disability insurance, accident and critical illness insurance, referral bonus, employee assistance program, pet insurance, travel assistance, wellbeing and childcare discounts, benefit advocates, and learning and development benefits.