Senior Solutions Architect

Responsibilities

• Lead architecture and implementation for enterprise deployments using Deepgram speech-to-text (STT), text-to-speech (TTS), and voice-agent capabilities.
• Own post-sales technical success for assigned accounts, including integration troubleshooting, accuracy and latency optimization, and production readiness.
• Serve as the Tier-3 escalation point for complex issues; drive root-cause analysis, propose mitigations, and write durable fixes or automation where possible.
• Design reference architectures and implementation patterns for APAC customer use cases such as contact centers, voice analytics, quality assurance, and AI agents.
• Build samples, internal tools, and scripts that make repeatable customer and team tasks easier.
• Contribute to pre-sales discovery and proofs of concept when deep technical direction is needed.
• Translate business goals into concrete plans with clear success criteria.
• Partner with Product and Engineering to prioritize fixes and features and provide customer feedback for roadmap development.
• Create runbooks, playbooks, and documentation that scale expertise across regions and languages.
• Participate in a regional on-call or incident rotation and support regional service-level agreements.
• Travel within APAC for critical customer milestones, estimated at 10–20%.

Requirements

• 5 or more years of experience in Solutions Architecture, Solutions Engineering, or similar customer-facing technical roles.
• Professional software engineering experience in at least one language such as JavaScript/TypeScript or Python, with the ability to build production-grade proofs of concept and tools.
• Hands-on experience with modern cloud platforms, containerization, orchestration such as Docker and Kubernetes, and secure network design for API-driven systems.
• Proven ownership of complex post-sales work, including production deployments, migrations, performance tuning, and incident response.
• Clear written and verbal communication with technical and executive audiences.
• Based in an APAC time zone with reliable overlap with customer business hours across East Asia, Southeast Asia, and ANZ.
• Excellent written and spoken English.

Nice-to-haves

• Experience with speech recognition, text-to-speech, or voice agents orchestrating large language models.
• Familiarity with word error rate analysis, model selection and tuning, and accuracy-versus-latency tradeoffs.
• Experience operating self-hosted systems, including Helm-based deployments and production observability.
• Strong understanding of authentication, authorization, data residency, and compliance topics in APAC enterprise reviews.
• Fluency in an additional Asian language such as Japanese, Korean, Mandarin, or Hindi.

Compensation and Benefits

• Remote work across APAC with periodic regional meetups.
• Collaboration with colleagues in EMEA and the Americas for continuous coverage.
• Shared playbooks, defined escalation paths, and measurable service-level agreements.