Implementation Manager
Leads end-to-end client implementations for AI-powered mortgage LOS platform, managing stakeholders, configurations, and cross-functional teams to ensure successful go-live and ongoing success. Requires strong project management and enterprise software deployment experience.
About the job
Responsibilities
- Lead end-to-end implementation projects with clients, from sales handoff through user testing and post-go-live, managing multiple stakeholders and critical timelines, ensuring foundation for ongoing customer success.
- Become a Vesta product expert, understanding product nuances, overseeing LOS configuration and customization, acting as solutions consultant throughout implementation lifecycle.
- Collaborate with cross-functional teams (sales, product, design, engineering) to deliver right expectations, solutions, and development velocity.
- Develop and maintain project documentation (project plans, status reports) to assess progress, next steps, and mitigate risks.
- Build strong relationships with customer stakeholders, acting as trusted advisor and single point of contact for implementation work.
Requirements
- Experience navigating large-scale projects with executive, business, and technical stakeholders.
- Experience juggling multiple workstreams.
- Understanding of software deployment in mature enterprise organizations, combined with tight project planning.
- Customer-focused, empathetic, able to advocate for customer and company needs.
- Curiosity and willingness to learn mortgage ecosystem (industry knowledge not required upfront).
Compensation
- Cash compensation targeted at $130,000 - $170,000/yr (final offer based on experience and expertise).
Skills
Project Management, Stakeholder Management, Los Configuration, Mortgage Origination, Enterprise Software Deployment, Customer Implementation, Cross-Functional Collaboration, Solutions Consulting, Risk Mitigation, Product Configuration
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