Implementation Architect- San Francisco HQ

Responsibilities

• Lead implementation kickoffs and technical discovery to understand customer pricing models, data architecture, and integration requirements
• Design and recommend approaches that map complex business logic—usage-based pricing, hybrid models, credits, commitments—to Orb's capabilities
• Guide customers through API design decisions, event ingestion patterns, webhook configuration, and invoice customization
• Troubleshoot implementation challenges and unblock customers when they get stuck
• Serve as the ongoing technical point of contact for strategic accounts
• Partner with Customer Success to ensure smooth handoffs and long-term customer health
• Build trusted relationships with customer engineering, finance, and product teams
• Identify patterns where multiple customers hit the same friction points and advocate for product improvements
• Contribute to documentation, best practices, and reference architectures that accelerate future implementations

Requirements

• 4+ years in a technical post-sales role: solutions engineering, implementation consulting, technical account management, customer engineering, or similar
• Strong understanding of APIs, webhooks, and system integration concepts—you can read API docs, debug integration issues, and explain technical tradeoffs to customers
• Comfortable with SQL and navigating complex data relationships
• Track record of owning customer relationships through implementation and onboarding
• Proven ability to translate between business requirements and technical architecture
• Fluent in technical conversations with engineering teams (no production coding required)
• Track record as a trusted advisor who sees problems through to resolution
• Ability to dig into the "why" behind customer requests and spot patterns across engagements to push for scalable solutions

Nice-to-Haves

• Experience with usage-based pricing, hybrid models, credits, or commitments
• Familiarity with Orb's tech stack (though not required): TypeScript + React + Tailwind CSS (frontend), Python (backend), PostgreSQL + Apache Druid + Clickhouse (datastores), Kafka + Spark Streaming (streaming), AWS (cloud)

Compensation and Benefits

• Salary: $125,000 - $175,000
• Excellent medical, dental, and vision insurance
• One Medical membership
• Unlimited PTO plus an additional week off between Christmas and New Year’s
• 401k plan
• 16-week paid parental leave with equity vesting
• Commuter stipend
• Catered lunches in the office
• Annual learning & development stipend
• Meaningful equity in the form of stock options