Senior Professional Services Engineer
Delivers customer-facing GitLab installations, migrations, training, and advisory engagements across SaaS and self-managed deployments. The role requires infrastructure-as-code and cloud experience, strong GitLab and Git knowledge, project leadership, customer communication, and the ability to mentor other engineers.
About the job
Responsibilities
- Deliver GitLab Professional Services engagements, including installation, migration, training, and advisory services across GitLab capabilities.
- Plan and execute deployments ranging from single-node Omnibus installations to large reference architectures using Infrastructure as Code and Configuration as Code practices.
- Lead migrations from multiple source systems to GitLab SaaS or self-managed GitLab, helping customers adopt secure, reliable workflows.
- Partner with Engagement Managers and Project Managers to improve delivery consistency, remove friction, and refine delivery processes.
- Serve as a trusted technical advisor, translating customer goals and constraints into practical implementation plans and clear next steps.
- Interface with GitLab product and engineering teams to unblock customer outcomes and share feedback that improves GitLab features and services.
- Mentor Associate and Intermediate Professional Services Engineers, providing technical guidance and supporting increased autonomy.
- Manage and deliver multiple customer engagements as the primary engineer or as a lead providing oversight and direction to other engineers.
Requirements
- Professional exposure to Infrastructure as Code or Configuration as Code technologies such as Terraform, Ansible, Packer, Puppet, or Chef.
- Professional exposure to two or more cloud providers, such as Amazon Web Services, Google Cloud Platform, or Microsoft Azure.
- Experience using, deploying, or configuring GitLab, including a solid understanding of Git and source control workflows.
- Experience delivering customer-facing installation, migration, training, and advisory services across GitLab's feature set.
- Ability to independently manage projects and lead or provide direction to other Professional Services Engineers on complex engagements.
- Strong written and verbal English communication skills, with the ability to provide clear status updates and build consensus with peers and customers in a remote, asynchronous environment.
- Solution-oriented approach, including identifying root causes, proposing options and tradeoffs, and driving issues to resolution while balancing multiple engagements.
- Ability to work effectively in a fully remote organization through clear written communication, documentation, asynchronous collaboration across time zones, and alignment with GitLab's values.
- Must be located in Japan and have full working rights in Japan.
Benefits
- Flexible paid time off
- Team Member Resource Groups
- Equity Compensation and Employee Stock Purchase Plan
- Growth and Development Fund
- Parental Leave
Skills
Terraform, Ansible, Packer, Puppet, Chef, Amazon Web Services, GCP, Microsoft Azure, GitLab, Git, Infrastructure As Code, Configuration As Code
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