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CensysCensysAnn Arbor, MI

IT Analyst

IT Analyst supporting employees, devices, and software at a cybersecurity company. Manages ticketing, hardware, onboarding, documentation, and compliance in Ann Arbor office. Requires 5+ years IT support experience and MacOS/cloud tools proficiency.

103k – 130k
On-site5+ YOEIT Support

About the role

What you’ll do

  • Provide training and support to IT staff and end-users to facilitate timely and effective solutions to technical issues
  • Work closely in a medium-sized (150-200 person) company to support staff and their technology needs
  • Prioritize, address, and resolve employee requests via Atlassian, Slack, and Zoom
  • Manage the IT support ticketing system and ensure issues are resolved within set service level agreements (SLAs)
  • Manage and support office hardware and network (workstations, peripherals, inventory, etc.)
  • Contribute and maintain documentation for IT systems, support processes, and user guides in our internal wiki to facilitate knowledge sharing and efficient problem resolution
  • Manage updates to our inventory management system
  • Support technical onboarding process and duties
  • Work with the Security team to ensure organizational compliance with our regulatory requirements, and assist in control implementations related to internal security assessments
  • Stay current with technology trends and advancements to recommend upgrades and new systems that will improve organizational efficiency

What We're Looking For

  • 5+ years experience supporting IT services and contributing to technology-driven business processes
  • Experience working with MacOS, cloud-based technologies & services (Google Workspace, Slack, Zoom, etc.)
  • Ability to make decisions, shift priorities and manage time to meet changing and evolving needs
  • Strong problem-solving skills and ability to adapt & develop new technical skills as technology changes

Nice to have

  • Experience in a high-growth tech company
  • Experience supporting geographically dispersed team members in remote environments

Compensation & Benefits

  • For high cost of living areas (Seattle, San Francisco Bay Area, and NYC Metro): $119,000 - $134,000 USD plus bonus eligibility and equity
  • For all other US locations: $103,000 - $130,000 USD plus bonus eligibility and equity
  • Competitive benefits package including equity, health, dental & vision coverage, retirement with company contribution, parental leave, mental health & wellness benefits, flexible PTO, and a professional development stipend
  • Annual bonus plan for eligible non-sales roles

Skills

macOSGoogle WorkspaceSlackZoomAtlassianIt Support Ticketing SystemsInventory ManagementDocumentationCloud-Based Technologies

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