IT Analyst supporting employees, devices, and software at a cybersecurity company. Manages ticketing, hardware, onboarding, documentation, and compliance in Ann Arbor office. Requires 5+ years IT support experience and MacOS/cloud tools proficiency.
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On-site5+ YOEIT Support
About the role
What you’ll do
Provide training and support to IT staff and end-users to facilitate timely and effective solutions to technical issues
Work closely in a medium-sized (150-200 person) company to support staff and their technology needs
Prioritize, address, and resolve employee requests via Atlassian, Slack, and Zoom
Manage the IT support ticketing system and ensure issues are resolved within set service level agreements (SLAs)
Manage and support office hardware and network (workstations, peripherals, inventory, etc.)
Contribute and maintain documentation for IT systems, support processes, and user guides in our internal wiki to facilitate knowledge sharing and efficient problem resolution
Manage updates to our inventory management system
Support technical onboarding process and duties
Work with the Security team to ensure organizational compliance with our regulatory requirements, and assist in control implementations related to internal security assessments
Stay current with technology trends and advancements to recommend upgrades and new systems that will improve organizational efficiency
What We're Looking For
5+ years experience supporting IT services and contributing to technology-driven business processes
Experience working with MacOS, cloud-based technologies & services (Google Workspace, Slack, Zoom, etc.)
Ability to make decisions, shift priorities and manage time to meet changing and evolving needs
Strong problem-solving skills and ability to adapt & develop new technical skills as technology changes
Nice to have
Experience in a high-growth tech company
Experience supporting geographically dispersed team members in remote environments
Compensation & Benefits
For high cost of living areas (Seattle, San Francisco Bay Area, and NYC Metro): $119,000 - $134,000 USD plus bonus eligibility and equity
For all other US locations: $103,000 - $130,000 USD plus bonus eligibility and equity
Competitive benefits package including equity, health, dental & vision coverage, retirement with company contribution, parental leave, mental health & wellness benefits, flexible PTO, and a professional development stipend
Annual bonus plan for eligible non-sales roles
Skills
macOSGoogle WorkspaceSlackZoomAtlassianIt Support Ticketing SystemsInventory ManagementDocumentationCloud-Based Technologies
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