Vice President of Operations, New York
Leads regional parking operations, growth, financial performance, technology adoption, compliance, and customer experience across multiple sites. Requires 10+ years of multi-site or facilities operations experience, including senior leadership, strong P&L ownership, and team leadership.
About the job
Responsibilities
- Develop and execute regional strategies to drive growth, operational efficiency, and profitability.
- Identify new business opportunities and lead regional expansion initiatives.
- Align regional plans with corporate goals in collaboration with executive leadership.
- Define and monitor KPIs to drive continuous improvement.
- Oversee day-to-day operations of parking facilities, including performance, safety, and compliance.
- Lead technology adoption across locations to streamline operations and improve customer experience.
- Manage regional budgets, revenue forecasting, cost control, margin optimization, and financial analysis.
- Ensure regional financial targets are met or exceeded.
- Lead and develop regional and operations managers while fostering accountability and innovation.
- Champion customer-first service, rapid issue resolution, and consistent service standards across sites.
- Ensure compliance with ADA, safety, and applicable local, state, and federal regulations.
- Build relationships with clients, community leaders, and local officials; represent the company at industry and community events.
- Support sales and marketing through local market insights and strategic partnerships.
Requirements
- Bachelor's degree in Business, Operations Management, Urban Planning, or a related field.
- 10+ years of experience in multi-site operations, parking management, or facilities management, including at least 5 years in senior leadership.
- Experience driving revenue growth, managing P&L, and leading large operational teams.
- Deep understanding of parking regulations, customer experience practices, and operational metrics.
- Excellent leadership, communication, and stakeholder management skills.
- Ability to travel frequently within the assigned region.
- Experience using AI tools to transform workflows into responsive, high-output processes.
Nice-to-haves
- MBA or advanced degree.
- Familiarity with parking technology platforms and data-driven decision-making.
Compensation and Benefits
- Base salary: $215,000.00–$245,000.00 USD annually.
- Benefits may include healthcare, a 401(k) plan, short- and long-term disability coverage, basic life insurance, stock options, and bonus plans.
Skills
Operations Management, Parking Management, Facilities Management, P&L Management, Revenue Forecasting, Cost Control, Kpi Management, Customer Experience, Parking Regulations, AI Tools, Financial Analysis, Stakeholder Management, Parking Technology Platforms
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