Marketing Operations Manager

Responsibilities

• Recruit, lead, develop, and coach a high-performing team of Marketing Operations Associates and Campaign Producers.
• Partner with global counterparts in EMEA and AMER on email marketing success, best practices, processes, workflows, policies, execution, and enablement, with flexible scheduling for cross-regional alignment.
• Project-manage global marketing campaign production, including managing handoffs.
• Support Marketo workflows, performance marketing operations, and event analysis.
• Ensure reportability of core operations cycles.
• Optimize Marketing Operations processes.

Requirements

• 10+ years of relevant work experience in Marketing Operations.
• 5+ years of experience leading teams.
• 6+ years of hands-on experience with Marketo or a similar platform, with a deep understanding of campaign architecture.
• Experience leading, mentoring, managing, and developing Marketing Operations Campaign Producers responsible for delivering high-quality work.
• Experience building strong cross-functional partnerships with Marketing and internal technical support teams.
• Experience leading end-to-end execution of projects and programs that significantly improved operations and delivered quantifiable business impact.
• Strong written and verbal communication skills, with the ability to articulate challenges, generate insights, and translate them into actionable recommendations.
• Solid analytical skills and a strong understanding of technical concepts.

Nice-to-haves

• Startup mentality, bias to action, and ability to flex in a fast-paced environment.
• Experience contributing to business infrastructure and aggressively scaling a high-growth business.
• Experience at highly dynamic, high-growth technology companies.
• Service mentality and a track record of building positive relationships with peers.
• Ability to thrive with a high level of autonomy, responsibility, and ambiguity.