Order Management Senior Analyst
Leads reporting, dashboard ownership, exception governance, order validation, and process controls for a global SaaS Order Management function in Bengaluru. Requires 4+ years of Order Management, Deal Desk, or Revenue Operations experience, plus advanced Salesforce CPQ and NetSuite expertise.
About the job
Responsibilities
- Build, maintain, and own global Order Operations dashboards in Looker, Salesforce, and Google Sheets, tracking bookings quality assurance, order cycle times, error trends, and service-level performance.
- Manage daily triage of blocked sales orders, Celigo/NetSuite integration errors, and amendment backlogs; drive root-cause resolution across teams.
- Conduct final reviews of complex closed/won opportunities in Salesforce CPQ for policy compliance, pricing accuracy, contract terms, and revenue-recognition alignment.
- Maintain and refine test cases, validation runbooks, exception-handling playbooks, and standard operating procedures.
- Partner with Systems Engineering to monitor order-flow synchronization, execute user acceptance testing for product and SKU releases, and improve validation rules.
- Act as the regional escalation point for Deal Desk, Sales, Legal, and Billing to resolve booking blockers and maintain audit-ready controls.
Requirements
- 4+ years of hands-on experience in SaaS Order Management, Deal Desk, or Revenue Operations.
- Advanced proficiency in Salesforce CPQ and NetSuite ERP.
- Experience building operational dashboards and reports with Looker, Power BI, Tableau, or Salesforce Analytics.
- Experience analyzing quote-to-cash metrics, including error rates, processing SLAs, and queue backlogs, to drive process improvements.
- Strong understanding of subscription billing models, including proration, co-terming, usage, and renewals.
- Understanding of SOX control frameworks.
- Strong written and verbal communication skills for cross-time-zone collaboration.
Nice-to-haves
- Basic SQL or data-querying skills.
- Experience leading process transitions or knowledge-transfer programs from offshore BPO teams.
- Exposure to middleware integration tools such as Celigo.
Benefits
- Employer-paid medical insurance, subject to country and worker type.
- Paid time off, sick time, parental leave, holidays, and volunteer days.
- RSU stock grants, subject to country and worker type.
- Professional development and training opportunities.
- Monthly cell phone stipend.
- Mental health support resources.
Skills
Salesforce Cpq, Netsuite Erp, Looker, Power BI, Tableau, Salesforce Analytics, Google Sheets, Celigo, SQL, Jira, Avalara, Zendesk, Salesforce Billing, Quote-To-Cash
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