Technical Implementation Manager, Lob Logistics
Own end-to-end technical onboarding and integration for Lob Logistics customers and partners, from discovery through production stabilization. The role requires 5+ years in customer-facing technical implementation or solutions work, hands-on API troubleshooting, complex physical-operations experience, and regular travel.
About the job
Responsibilities
- Own customer implementations from verbal commitment through launch and the first 30 days in production.
- Lead technical discovery and scoping; understand customer systems, mail workflows, data requirements, production needs, postage strategy, billing, and integration architecture.
- Travel regularly to customer and partner locations for scoping, technical working sessions, testing, and launch support.
- Develop implementation plans covering requirements, dependencies, testing criteria, and launch readiness.
- Configure customer profiles and integrations across Lob Logistics systems and commingle partners.
- Own testing, UAT, go-live, and production stabilization before transitioning customers to their long-term account owner.
- Integrate customers through APIs or the customer portal.
- Troubleshoot API requests, JSON payloads, authentication, webhooks, data mappings, and integration errors.
- Use Claude Code and other development tools to investigate issues, build scripts and utilities, create working examples, and accelerate integrations.
- Identify the source of technical issues and drive them to resolution; automate repetitive implementation work where possible.
- Determine whether requirements can be addressed through configuration or require custom development.
- Scope custom requirements and provide Engineering with requirements, acceptance criteria, and technical context.
- Coordinate USPS and commingling requirements, including PAFs, postal promotions, customer profiles, mail owner and mail service provider configurations, and related setup.
- Ensure integrations work across the complete physical mail workflow.
Requirements
- 5+ years of experience in solutions consulting, technical consulting, implementation strategy, solutions architecture, customer success, or a similar customer-facing technology role.
- Strong understanding of business systems, applications, data integrations, APIs, data flows, authentication, and system integrations.
- Experience in direct mail, print manufacturing, logistics, fulfillment, shipping, payments, EDI, or another environment connecting software to complex physical operations.
- Experience gathering customer requirements and recommending practical technical solutions.
- Ability to translate ambiguous needs and business processes into technical requirements, solution designs, and implementation plans.
- Ability to partner with customer engineers, IT teams, and internal technical teams to guide integrations and troubleshoot issues.
- Ability to identify technical risks, dependencies, and gaps and coordinate resolutions.
- Strong communication, stakeholder management, customer orientation, and attention to detail.
- Ability to manage multiple complex implementations and lead technical discovery conversations.
- Willingness and ability to travel to customer and partner locations.
Nice-to-haves
- Familiarity with modern technical tools and AI-assisted development tools.
- Understanding of USPS mail preparation, Intelligent Mail barcodes, PostalOne!, Mail.dat, Mail.XML, PAF requirements, postal promotions, commingling, drop shipping, or destination entry.
Skills
APIs, JSON, Webhooks, Authentication, Data Mapping, Edi, Claude Code, Usps, Postalone!, Mail.Dat, Mail.Xml, Intelligent Mail Barcodes, Paf
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